Technical Support Engineer

About Us:

At Hikvision, our vision is to “Empower vision for the security and sustainable growth of the world”. We are committed to explore innovative way to better, perceive and understand the world, and our core values are customer focused, value oriented, integrity and pursuit of excellence. These principles guide our daily actions and foster a culture of innovation, collaboration, inclusivity.

Be part of a team that is making a difference.

1. Leadership : Our leaders are not just executives; they are mentors and advocates for professional growth. They are committed to creating a culture where every team member can thrive and contribute to our shared success.
2. Culture : At Hikvision, we pride ourselves on fostering an inclusive and diverse culture where everyone feels valued and respected. Our team is composed of talented individuals from multiple nationalities, bringing together a rich tapestry of perspectives and ideas. This diversity drives our innovation and creativity, making us stronger as we collaborate to achieve our common goals. We believe that when people from different backgrounds come together, we can create something truly extraordinary.
3. Benefits : We offer a comprehensive benefits package that includes family health insurance, flexible working hours, professional development opportunities.

Your Role:

As a Technical Support Engineer, you will have below key responsibilities.

• Provide on-site operational support, resolving users' daily issues, responding to training and feature demonstration requests, conducting system inspections, generating inspection reports, and offering rectification suggestions.
• Support project delivery, including simple system deployments, debugging and troubleshooting for complex project field cameras, risk control, and ensuring the system meets user requirements.
• Assist in POC (Proof of Concept) activities, resolving issues during the POC process, understanding user needs, and ensuring optimal POC performance.
• Test new products, conduct team training sessions, and prepare product reports.
• Handle daily issues to ensure user satisfaction.
• Support marketing activities, including equipment installation and debugging

What We're Looking for:

• Bachelor's degree or above in computer science, electronics, communications, or related fields, with fluency in English (listening, speaking, reading, and writing) as a working language.
• At least 3 years of experience as a delivery or operations engineer in the security industry, familiar with CCTV, access control systems, intercom systems, traffic, parking systems, or other security-related systems and products.
• Project management experience and SIRA certification are preferred.
• Basic knowledge of networking and operating systems.
• Strong learning ability and enthusiasm for new products and technologies.
• Excellent documentation skills, communication abilities, and a strong service mindset.
• Responsible, passionate, meticulous, detail-oriented, and hardworking.
• Possesses a valid driver’s license.

Join us:

If you are passionate about Information technology and security system and want to work in an environment where you can grow and make an impact, we would love to hear from you.