Technical Support Engineer

At CronySoft, we pride ourselves on delivering cutting-edge technology solutions and exceptional customer service. We’re seeking a skilled Technical Support Engineer to join our dynamic team. This role is perfect for someone who thrives in problem-solving, loves troubleshooting, and is passionate about ensuring smooth system functionality for our clients.

Job description

• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Ask customers targeted questions to quickly understand the root of the problem.
• Track computer system issues through to resolution, within agreed time limits.
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
• Provide prompt and accurate feedback to customers.
• Refer to internal databases or external resources to provide accurate tech solutions.
• Ensure all issues are properly logged.
• Prioritize and manage several open issues at one time.
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
• Prepare accurate and timely reports.
• Document technical knowledge in the form of notes and manuals.
• Maintain jovial relationships with clients
• Ability to communicate in English (Fluently)

Location: Sharah-e-Faisal ( Company profile - https://shorturl.at/eArh6 )

Shift Timings:

4:00 PM to 1:00 AM
7:00 PM to 4:00 AM
1:00 AM to 10:00 AM
(5 days a week)

Job Type: Full-time

Language:

• English Speaking Fluency? (Required)
• American Accent? (Required)

Work Location: In person