Technical Support Engineer

Job Description

About Us:

Persivia / Soliton Technologies is a global leader in AI-driven population health, chronic care management, clinical quality and real-time healthcare intelligence, with operations in Boston, Riyadh and Lahore. Our AI platform powers national-scale health transformation initiatives, real-time clinical decision support, VBC performance and digital-first care delivery.

About The Role

We are seeking Technical Support Engineers who will help support our customer base as well as our development team. This is a position where you are responsible for taking customer issues and triage them; you will also be working with our software engineering team to troubleshoot and resolve the issues, if required.

Responsibilities

• Troubleshoot problems reported by customers and help solve technical issues.
• Answer questions from customers as well as prospective customers about the features and capabilities of our solutions.
• Develop customer-facing documentation for our solutions on an as-needed basis.
• Communicate customer needs and wishes to our product team.
• Log and track customer issues, and communicate status back to the customer.
• Address issues resulting from application monitoring to ensure system availability.
  
  

Requirements

• Excellent understanding of the technical fundamentals of the web-based applications.
• Minimum 3 years Hands-on experience in relational databases (SQL Server, Oracle) a huge plus.
• Knowledge in HL7 (V3 preferred), XML, and web services.
• Experience working with enterprise systems such as Jboss and WebLogic.
• Excellent troubleshooting ability in a Microsoft Windows environment. Experience working in a SaaS environment a plus.
• Experience with Electronic Medical Record Software like EPIC, AllScripts, AdvancedMD, AthenaHealth, Elation, eClinicalWorks, etc is a plus.
• Excellent written and verbal communication skills. Strong customer service skills.
• Bachelor’s degree in Computer Science, technical field, or equivalent experience.
  
  

Shift Timings: Rotational (Afternoon Shift, Evening Shift)

What We Offer

• Tax-free, remittance-based salary structure.
• Opportunity to work on cutting-edge HealthTech solutions impacting global healthcare.
• Collaborative and innovative work environment.
• Continuous learning and professional development opportunities.
• Exposure to international teams and large-scale data platforms.
  
  

Role Code: #ST25Q4TE