Technical Support Engineer

Job Description – Senior Technical Support Engineer - 3+ Years.

Key Responsibilities:

- Provide expert-level support for Endpoint Security and DLP solutions.

- Design, implement, and support deployments of Endpoint Security solutions in complex air-gapped environments, ensuring robust protection for offline critical infrastructure.

- Integrate Endpoint Security platforms with client SIEM solutions for centralized event logging and streamlined security monitoring.

- Manage deployments and migration of Microsoft 365 environments, ensuring smooth transitions with zero data loss.

- Build and maintain automations to reduce manual workload and enhance ticket management efficiency.

- Develop and maintain a comprehensive knowledge base for cybersecurity and IT solutions, improving first-time resolution rates and reducing repetitive queries.

- Act as the primary technical liaison with global vendors, facilitating effective communication and driving timely resolution of escalated issues.

Required Skills & Qualifications:

- Strong technical knowledge of endpoint security, DLP, and SIEM integrations.

- Hands-on experience with Endpoint Security and DLP solutions.

- Proven expertise in Microsoft 365 deployment, migration, and administration.

- Strong troubleshooting, problem-solving, and analytical skills.

- Excellent documentation and knowledge base creation abilities.

- Ability to communicate effectively with cross-functional teams and external vendors.

Preferred Experience:

- Prior exposure to support operations in cybersecurity and IT environments.

- Experience in handling air-gapped or critical infrastructure deployments.

- Familiarity with automation and process optimization in support functions.

Job Type: Full-time

Benefits:

Food provided

Provident Fund

Work Location: In person

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Application Question(s):

• Do you experience in networking? Do you have networking knowledge?
• Do you worked in command PING?
• Do you experience in Operating system?
• Do you have experience in Cybersecurity products like DLP,MDM?

Language:

• English (Required)

Work Location: In person