Technical Support Engineer

A Technical Support Engineer is responsible for helping customers or internal users resolve technical problems related to hardware, software, networks, or systems. The role sits between customer service and engineering, requiring both technical knowledge and strong communication skills.

Main responsibilities

• Troubleshoot and resolve technical issues via phone, email, chat, or ticketing systems
• Diagnose problems with software, hardware, networks, or applications
• Guide users through step-by-step solutions in a clear, simple way
• Escalate complex issues to higher-level engineers or development teams
• Install, configure, and update software or systems when needed
• Document issues, solutions, and recurring problems in knowledge bases
• Monitor system performance and identify potential technical risks
• Collaborate with product and engineering teams to improve system reliability

Key skills required

• Strong understanding of IT systems, networking, or software applications
• Problem-solving and analytical thinking
• Good communication and customer service skills
• Familiarity with operating systems (Windows, Linux, macOS)
• Experience with support tools (ticketing systems like Jira, Zendesk, etc.)
• Ability to work under pressure and handle multiple issues at once

Pay: QAR88,000.00 - QAR142,000.00 per year

Work Location: In person