Technical Support Engineer (Arabic and English Speaker)

We’re Hiring

Technical Support Engineer (Arabic and English Speaker)

Location: Abu Dhabi, UAE

We are seeking a skilled and customer-oriented Technical Support Engineer (Arabic and English Speaker) to join our team in Abu Dhabi. The ideal candidate will provide high-quality technical support, ensure timely issue resolution, and deliver an excellent client experience in a dynamic, client-facing environment.

Key Responsibilities

Provide advanced troubleshooting and technical support to customers for products and services via phone, email, and remote access tools

Act as the primary point of contact for technical inquiries, ensuring timely and effective solutions

Accurately log customer issues, root causes, and resolutions

Assist customers with product setup, installation, and configuration

Guide clients on system usage, features, and best practices

Work closely with engineering and product teams to resolve complex technical issues and share customer feedback

Monitor client systems, perform proactive maintenance, and help prevent potential downtime

Key Requirements

3+ years of experience in a technical support or similar role

Strong troubleshooting skills in hardware, software, operating systems, networking, and device configurations

Good understanding of networking protocols (TCP/IP, DNS, HTTP, VPN) and remote troubleshooting tools (TeamViewer, Remote Desktop)

Strong communication skills with the ability to explain technical concepts clearly to non-technical users

Bachelor’s degree in Computer Science, Information Technology, or a related field

Fluency in Arabic and English is required

Submit your application online via our official website: www.streamax.me

Job Type: Full-time