Technical Support Engineer (Industrial Automation)

Responsibilities:

· Provide pre-sales technical support for industrial IoT product solutions, including intelligent gateways, remote monitoring systems, and cloud-based SCADA.

· Assist the sales team in developing market segments related to industrial automation.

· Conduct training for System Integrators (SI), the sales team, and channel partners on InHand Networks products and solutions.

· Design solution architecture and engage in technical writing for industrial solutions, including crafting solution proposals, technical articles, training materials, etc.

· Collaborate with marketing, product management, R&D, internal IT, and logistics teams.

· Undertake additional responsibilities as assigned by the company's management.

Qualifications:

· A university degree in Electrical Engineering (EE) or Industrial Engineering, supplemented with relevant experience.

· Strong interpersonal and communication skills.

· Experience and knowledge in industrial automation are highly desirable.

· Proficiency in IP networking; a CCNA certification or higher is a significant asset.

· Exceptional customer service skills and a customer-centric mindset.

· Proactive and capable of thriving in a dynamic, fast-paced work environment.

· Fresh graduates demonstrating strong potential are also encouraged to apply.

· Fluent in English and Turkish.

· EOR position

About Our Company

Who we are: InHand Networks is a leading IoT solutions provider founded in 2001, dedicated to driving digital transformation across industries and empowering customers to unlock their full potential and achieve accelerated growth. We provide IoT solutions for enterprise branches, industry, mobility, energy, and retail, enhancing operational efficiency across key business sectors.

Rapid Growth: Revenue surged from ￥380 million (2022) to ￥610 million (2024), with a steady 25% YoY growth

Global Presence: Established operations in China, the Americas, Europe, and Asia-Pacific, supported by a cross-border e-commerce platform.

Elite Team: Founded by top-tier university alumni, we pride ourselves on cutting-edge technology and a collaborative culture.

Job Type: Full-time

Pay: 80,000.00TRY - 130,000.00TRY per month

Work Location: In person