Technical Support Engineer - L1

We are seeking a dedicated and proactive L1 Technical Support Engineer to join our dynamic team. In this role, you will be responsible for providing frontline technical assistance to our clients/customers. Your primary objective will be to diagnose and resolve technical issues promptly and effectively to ensure customer satisfaction.

Responsibilities:

• Respond to incoming support requests and inquiries from clients/customers.
• Diagnose and troubleshoot technical issues related to hardware, software, and network systems.
• Provide step-by-step technical guidance and solutions to resolve customer problems.
• Escalate unresolved issues to senior engineers or appropriate internal teams.
• Document support interactions and solutions in the ticketing system or CRM.
• Maintain a high level of customer service and professionalism in all interactions.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• Proven experience in a technical support role, preferably in a software or IT services environment.
• Strong knowledge of operating systems (Windows, Linux) and networking concepts (TCP/IP, DNS, DHCP) , firewall (FortiGate) and basic networking support.
• Experience troubleshooting hardware, software, and application issues.
• Excellent communication skills, both verbal and written.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Customer-focused attitude with a passion for delivering high-quality support services.
• Ability to work independently and collaboratively within a team.

Preferred Qualifications:

• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
• Experience with cloud platforms or virtualization technologies is advantageous.
• Experience with firewalls is required.
• UAE valid Driving License is a plus.

Benefits:

Salary : AED 3000/- to 3500/- per month

How to Apply:

Interested candidates are encouraged to submit a resume to hr@tls-it.com

Please include "L1 Technical Support Engineer" in the subject line of your email.

We look forward to welcoming a motivated and talented individual to our team!

Job Type: Full-time

Pay: AED3,000.00 - AED3,500.00 per month

Work Location: In person