Technical Support Engineer | Level II

Title : Technical Support Engineer

Location : Hartford, CT

Job Type : Contract (12 Months)

Compensation : $35 - $45 per hour W2 (No C2C)

Industry: Insurance & Financial Services

About The Role

Our firm is partnering with a large, well-established organization in the insurance and financial services industry to hire a Technical Engineer. This role supports a highly visible enterprise environment where technology reliability, customer experience, and operational continuity are critical.

Job Description

The Technical Engineer is responsible for providing hands-on technical support, installation, and problem resolution across workplace technology, networking, servers, audio/visual systems, voice, and related infrastructure. This individual will lead complex initiatives, support end users, and collaborate closely with engineering partners and internal stakeholders.

What You Will Do

• Lead, plan, coordinate, and deliver technical support for the installation and implementation of computers, servers, network equipment, audio/visual systems, telephony/VOIP, and related peripherals in accordance with enterprise standards.
• Provide hands-on troubleshooting and problem resolution for hardware, software, network, voice, audio/visual, and facility-related technology issues.
• Apply, document, and improve procedures for installations and incident resolution.
• Serve as a technical lead on complex projects and initiatives.
• Build strong working relationships with customers, management, engineers, and peers.
• Act as a role model by demonstrating professionalism, accountability, and adherence to corporate technology standards.
• Coach and mentor team members while coordinating support and project-based work.
• Provide guidance to internal customers on equipment standards and technology expenditures.
• Accurately assess customer needs and deliver solutions with a strong sense of urgency.
• Follow organizational policies related to asset management, travel expenses, and overtime.
• Perform additional duties as assigned.
  
  

Qualifications

Required

• 3+ years of customer-facing end-user technology support experience.
• Experience planning, coordinating, and delivering technical support for the installation and implementation of computers, servers, network equipment, audio/visual systems, telephony/VOIP, and related peripherals
• Active, valid driver’s license (for commuting purposes).
• Ability to work full-time onsite in Hartford, CT.
• High School diploma or equivalent.
  
  

Preferred

• Advanced knowledge of Microsoft Windows operating systems and Microsoft Office products.
• Working knowledge of macOS and iOS environments.
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication skills.
• Advanced understanding of desktop and laptop configurations, operating systems, servers, networking concepts, telephony/VOIP, audio/visual systems, and collaboration technologies.
• Proven ability to lead projects and manage multiple priorities simultaneously.
• Strong analytical and problem-solving skills.
• Experience working in a team-based enterprise IT environment.
• Demonstrated leadership, professionalism, and ability to positively represent IT with internal customers.
  
  

Benefits

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.

How To Apply

Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!

Equal Opportunity Statement

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

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