Technical Support Engineer - ZIV | alfanar Electric

Job description:

Job Purpose

Responsible for providing technical support and solutions to customers and internal teams by troubleshooting issues, supporting product commissioning, and ensuring proper system functionality. Act as a key technical liaison, helping to resolve warranty claims, support project execution, and maintain accurate technical documentation.

Key Accountability Areas

Warranty Claims Support:

• Assist in diagnosing technical issues related to warranty claims and propose appropriate solutions under the guidance of senior engineers.
• Facilitate communication between clients and internal teams to ensure timely and effective claim resolution.

Field Commissioning Assistance:

• Support the installation, testing, and troubleshooting of electrical and mechanical systems during field commissioning.
• Contribute to ensuring systems meet project specifications and compliance standards.
• Document commissioning issues and assist in resolving them collaboratively.

Project Engineering Support:

• Aid project teams with technical tasks, problem-solving, and the delivery of engineering services.
• Assist in the preparation of technical documentation, ensuring accuracy and adherence to engineering standards.

Technical Documentation:

• Maintain accurate and organized records of engineering activities, including test results, warranty resolutions, and commissioning logs.
• Support the preparation and review of clear, concise technical reports and documentation.

Learning and Development:

• Engage in continuous learning by seeking mentorship from senior engineers and participating in relevant training programs.
• Contribute to improving engineering workflows by supporting process enhancements under supervision.

Role Accountability

HR Proficiency:

• Ability to obtain updated soft and technical skills related to the job.

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:

• Solve any related problems arise and escalate any complex operational issues.

Quality:

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvements:

• Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Compliance:

• Comply to related policy and procedures and work instructions.

Health, Safety, and Environment:

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic Qualification Bachelor Degree in Electrical EngineeringWork Experience 2 to 4 YearsTechnical / Functional Competencies Customer Service OrientationCustomer Service Programs

Profile description:

Alfanar is a Saudi company with an international presence, primarily engaged in the manufacturing and trading of a wide variety of low, medium, and high voltage electrical products, in addition to its portfolio of conventional and renewable energy solutions, oil and gas, water treatment, infrastructure, technical services, and digital solutions.

The hub of alfanar’s manufacturing operations is Medinet alfanar Alsinaiya, a 700,000 square-meter complex located in Riyadh. The complex houses an array of ultra-modern manufacturing facilities and laboratories equipped with state-of-the-art technologies and staffed with highly skilled professionals.

alfanar derives its success from its commitment to providing the highest quality standards to its customers, and the continuous development of its human capital, who alfanar considers its most valuable asset. With this in mind, alfanar promotes a proactive work environment where its employees are always valued, nurtured, and empowered to fuel their pride in being part of alfanar.

For more information about alfanar, please visit alfanar.com