Technical Support Executive

- Key Responsibilities:

• Provide 2nd-level technical support for complex hardware and software issues.
• Research, diagnose, and identify solutions to resolve system errors or network issues.
• Escalate unresolved issues to the appropriate internal teams (e.g., software developers).
• Document technical knowledge in the form of notes and manuals for future reference.
• Ensure all support tickets are resolved within the agreed-upon Service Level Agreement (SLA).

- Requirements:

• Degree in Computer Science, IT, or a related field.
• Hands-on experience with Windows/Linux environments and networking tools.
• Strong analytical and troubleshooting mindset.

Job Types: Full-time, Permanent, Contract

Experience:

• Technical Support Executive: 1 year (Required)