Technical Support Executive (Remote)

Job Summary:

We are looking for a motivated Technical Support Executive who wants to kickstart their career in a fast-growing AI product company. This is an excellent opportunity for fresh BSCS graduates (Class of 2025) who have strong problem-solving skills and a passion for technology.

You will be responsible for identifying customer-side issues, troubleshooting them in real time, and working closely with our Product team to ensure long-term solutions. This role is ideal for individuals who are eager to learn, grow, and build a strong technical foundation.

Key Responsibilities:

• Diagnose and resolve user-side product issues efficiently
• Provide real-time support to customers via call, chat, or email.
• Collaborate with the Product & Engineering teams to report bugs and prevent recurring issues
• Maintain clear documentation of issues, solutions, and customer interactions
• Ensure smooth end-to-end customer experience

Preferred Qualifications:

• Bachelor’s degree in Computer Science (BSCS) or equivalent-2025 Batch.
• Minimum CGPA: 3.0+
• Strong analytical and problem-solving skills
• Ability to understand new tools and technologies quickly
• Good communication skills (verbal & written)
• Ability to work in a fast-paced, tech-driven environment
• Positive attitude and willingness to learn

Job Type: Full-time

Work Location: Remote