Technical Support Help Desk

Backup Deskside Support Engineer – Onsite

📍 Location: Hesston, KS (Onsite)

We are looking for a Backup Deskside Support Engineer with 3–5 years of IT support experience to provide onsite technical support and assist remote infrastructure teams.

Key Responsibilities:

• Provide onsite deskside and infrastructure support.
• Troubleshoot network devices, switches, routers, and wireless access points.
• Support basic VLAN configurations and network connectivity issues.
• Assist with Avaya VoIP phone troubleshooting.
• Perform data center and IDF room checks for power, cooling, and hardware health.
• Support server, storage, and backup systems.
• Monitor IT infrastructure using tools such as SolarWinds.
• Manage and update tickets using ServiceNow or similar ITSM tools.
• Coordinate with internal teams, customers, and vendors to resolve technical issues.

Required Skills:

• 3–5 years of IT Infrastructure or Deskside Support experience.
• Basic knowledge of networking (Cisco preferred).
• Experience with Windows Server, Linux, and hardware troubleshooting.
• Familiarity with ServiceNow or other ITSM tools.
• Knowledge of backup technologies such as EMC Avamar is a plus.
• Strong communication and problem-solving skills.

If you are interested, please share your updated resume along with your contact details and work authorization status.