Technical Support Officer

Job Title: Technical Support Officer
Location: Lahore
Salary: PKR 80,000 per month
Job Type: Full-Time (Monday to Friday)

Job Overview

We are seeking a competent and proactive Technical Support Officer to join our Lahore office. The ideal candidate will be responsible for providing technical assistance, troubleshooting IT-related issues, and ensuring smooth day-to-day operations of systems and networks.

Key Responsibilities

• Provide technical support to employees for hardware, software, and network-related issues
• Install, configure, and maintain computer systems, laptops, printers, and other IT equipment
• Diagnose and troubleshoot system, network, and application problems in a timely manner
• Manage user accounts, email setups, and access permissions
• Monitor system performance and ensure security protocols are followed
• Maintain IT inventory, including hardware and software assets
• Coordinate with vendors for equipment servicing and maintenance when required
• Document technical issues, solutions, and standard operating procedures
• Assist in system upgrades, backups, and data recovery processes

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Minimum 2–3 years of experience in a similar technical support role
• Strong knowledge of Windows operating systems, basic networking, and troubleshooting
• Familiarity with Microsoft Office 365, email configuration, and remote support tools
• Good understanding of IT security and data protection practices
• Excellent problem-solving and communication skills
• Ability to work independently and manage multiple tasks efficiently

Pay: Rs80,000.00 per hour

Work Location: In person