Technical Support & Parts Documentation Specialist

Description:

At Prinoth, we provide a comprehensive portfolio of vehicles, attachments, and tools designed to maximize performance, efficiency, and safety in vegetation and land management. Whether you're managing forests, right-of-ways, steep slopes, or challenging terrain, our solutions deliver precision, reliability, and innovation. Prinoth tracked carriers combine power, stability, and adaptability to navigate challenging landscapes. From the compact Raptor 100 to the heavy-duty Raptor 800, these vehicles are engineered for maximum operational efficiency, allowing operators to tackle steep slopes, dense vegetation, and remote locations with confidence. Located in St. Peter, MN, our facilities are a hub for all vegetation management products offered in North America. With Customer success fueling our passion, our values align with Prinoth's as we work on becoming the best parter and employer. The combined offering from Jarraff by Prinoth and Prinoth is taking the vegetation management industry by storm, offering a full range of product solutions focus on improving customer safety, performance, and profitability.

Position Summary

As the Technical Support & Parts Documentation Specialist, your primary responsibility is to ensure that our customers and dealers have the precise technical information and parts data they need to keep their tree care and vegetation management equipment operational. You will bridge the gap between Engineering and the End-User, transforming complex Bill of Materials (BOM) into user-friendly parts catalogs/service documentation, and maintaining our digital commerce infrastructure (Prinoth WebShop).

Key Responsibilities

1. Technical Documentation & Parts Cataloging

• Create & Update Manuals: Author and maintain illustrated parts catalogs, service manuals, and technical service bulletins (TSBs) for mechanical trimmers and carriers.
• BOM Translation: Analyze Engineering Bill of Materials (BOM) and collaborate with other departments to identify service-significant parts, wear items, and recommended spare parts kits.
• Engineering Collaboration: Interface directly with the Engineering team to document product changes, ensuring that documentation stays in sync with "as-built" configurations.

2. Customer Service WebShop Management

• Portal Administration: Act as the primary administrator for the Customer Service WebShop. Upload new parts, update/audit pricing (already populated/automated from SAP), and manage user access for dealers and key accounts.
• Content Accuracy: Ensure high-quality imagery, technical drawings, are accurately reflected in the portal to prevent ordering errors.
• Feedback: Gather feedback from customers to suggest improvements to the WebShop’s searchability and ease of use.

3. SAP & Data Administration

• Master Data Management: Use SAP to verify part numbers, check inventory availability, and ensure that the parts database aligns with global manufacturing standards. Reliable maintenance of the S-BOM in SAP, including coordination with Design Engineering and After Sales / Parts Sales
• Order Support: Assist the customer service team in identifying "hard-to-find" parts within SAP for legacy equipment models.

4. Customer & Dealer Collaboration

• Continuous Improvement: Proactively reach out to high-volume users to ensure their digital documentation needs are being met and to identify gaps in our current service literature.

Requirements:

Required Qualifications

• Experience: 3+ years in a Technical Support, Parts Coordination, or Technical Writing role within an OEM manufacturing environment.
• Technical Systems: Proficiency in SAP (specifically Materials Management or Sales & Distribution modules) and a strong understanding of Bill of Materials (BOM) structures.
• Digital Literacy: Some experience managing an E-commerce portal or WebShop backend.
• Technical Aptitude: Ability to read and interpret engineering drawings, hydraulic schematics, and 3D CAD models (e.g., SolidWorks or AutoCAD) to create parts illustrations.
• Communication: Exceptional ability to explain complex mechanical concepts to customers who may be troubleshooting equipment in high-pressure field environments.
• Organization: Exceptional organizational skills. Able to digitally organize documents and information.

Physical Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee will:

• Sit at a desk while working on a computer for prolonged periods.
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at the organization’s facilities.

Work Environment

This job operates in a professional office and occasionally a shop environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Working in a shop environment requires the use of safety personal protective equipment to include, but not limited to, eye safety glasses, hearing protectors, and steel toed safety shoes.