Technical Support Repair Specialist

Job Address:

10123 Alliance Road, Suite 320 Blue Ash, OH 45242

CommuniCare Health Services is a world-class provider of health care services throughout 6 states. We are currently seeking a full-time Technical Support Repair Specialist to join our IT department.

This is a full time position working Monday-Friday, 8a-4:30p, that will be based out of our corporate office located in the Blue Ash area.

Estimated Pay Range: $22-25/hr

Duties include, but are not limited to:

• Provide end user support Repairing computer equipment.
• Manage tickets in Service Now system.
• Hardware support, including desktops, thin clients, laptops, iPads, iPhones, android devices, printers, multi-function copiers, multimedia equipment and wireless devices.

Perform routine maintenance on all end-users’ computers as required.

• Work closely with the other IT Staff to develop and monitor quality assurance policies and procedures.
• Assist in final testing of new products.
• Setup and deploy all equipment orders for shipment to end users.
• Other Duties as assigned.

Job Requirements:

The ideal candidate will have:

• 1-2 years of computer repair experience.
• Microsoft O365 Intune knowledge and implementation experience.
• Proficient in Service Now.
• Solid analytical and problem solving skills.
• Great customer service skills and a willingness to learn.
• Highly developed communication skills.
• The ability to explain technical procedures in layperson’s terms.
• Interpersonal skills requiring a maximum in courtesy, etiquette and tact, in order to deal effectively with all levels of management, staff, and outside vendors.
Ability to work independently
• - candidate must be a "self-starter".
• Reliable transportation.
• Technical Certifications a plus.

What We Offer:

Beyond competitive pay scales and PTO packages, we offer all full-time employees a variety of benefit options including:

• Life Insurance
• LTD/STD
• Medical, Dental, and Vision
• 401(k) Employer Match with Flexible Spending Accounts

About Us

Since 1984, CommuniCare Family of Companies has been committed to delivering exceptional person-centered care as a national leader in post-acute care for those that are chronically ill or have complex conditions. Our more than 130 skilled nursing, assisted living, and long-term care facilities deliver sophisticated and transformative care to nearly 16,000 residents and patients at any given time. CommuniCare employs more than 16,000 employees across several states.
As a family owned and operated company, family and heart are woven into every aspect of our continuum of care. Our mission, to serve with pride, is evident and is a quality residents, families and community partners have come to expect and trust. Dedicated to improving the lives of seniors, we put extraordinary service above all else. We continue to raise the bar and innovate wherever possible to deliver a higher quality of life for those far beyond our facilities. Because of this, our facilities are a better place for residents to live, patients to stay, employees to work, and families to heal.