Technical Support Specialist

About the Role

We are seeking a hands-on IT professional with a strong service mindset and solid technical background to provide on-site support for our UAE team. The role includes daily technical assistance to employees, troubleshooting hardware and software issues, managing user requests through our internal systems, and ensuring smooth operation of office IT infrastructure.

This position requires effective collaboration with both local staff and global IT teams, supporting a fast-paced, international environment. The ideal candidate is proactive, detail-oriented, and capable of independently managing a wide range of support tasks, including working with VIP users, network diagnostics, and office equipment maintenance.

Responsibilities:

• Handle user requests via ServiceDesk, email, IP telephony, and in-person support
• Perform initial diagnostics of incidents, fulfill service requests, and consult users
• Troubleshoot hardware and software issues within the scope of IT support
• Diagnose and support office equipment (PCs, printers/MFPs, telephony, etc.)
• Collaborate with other IT departments and escalate issues when necessary
• Provide technical support to VIP users
• Maintain internal documentation and update knowledge base materials
• Participate in IT asset inventory and equipment tracking
• Ensure proper setup and relocation of workstations within the office
• Assist with onboarding and technical setup for new employees

Qualifications:

• Experience with Windows and macOS: setup, troubleshooting, updates
• Basic knowledge of networking
• Familiarity with office software (MS Office, Adobe, browsers, etc.)
• Understanding of PC hardware and office equipment (printers, telephony, etc.)
• Working knowledge of ticketing systems (e.g. ServiceDesk, Jira, ServiceNow)
• English level: Upper-Intermediate (B2) or higher - for daily communication in an international team

Why Join our Company?

• Join a fast-growing international financial services group with a strong global presence
• Play a key role in supporting IT infrastructure for a modern office in Abu Dhabi
• Work closely with cross-functional teams and gain exposure to enterprise-level systems
• Opportunity to contribute to IT process improvements across a developing regional network