Technical Support Specialist

Since 2003, Broadnet Technologies has been a leading provider in the telecommunications and messaging technology industry, delivering solutions that power global connectivity. Our products, including Bulk SMS, A2P SMS, HLR, SMSC Gateway, and SMS Firewall, are essential to our clients worldwide, helping them engage and connect with customers effectively.

We are seeking a Technical Support Specialist with strong expertise in Linux, MySQL, and SMS technologies. The role focuses on ensuring the seamless operation of Broadnet's infrastructure by providing technical assistance, resolving issues, and maintaining systems to support business continuity.

Core Responsibilities

• Provide IT support to both staff and clients, with a focus on SMS technologies and SMPP protocol.
• Train users in software functionalities and tools.
• Troubleshoot and resolve technical issues promptly while monitoring system performance.
• Maintain database integrity and security.
• Document IT processes, procedures, and best practices.