Technical Support Specialist

Hope your day has been going well so far!

My name is Satender Bisht , and I’m a Senior Recruiter for AKKODIS . A part of The Adecco Group, we are one of the top recruitment agencies in the country.

Never heard of Akkodis? Click the link: https://www.youtube.com/watch?v=r1RgWQmE8cQ

My client is currently recruiting for the Production Operations Associate I/Technical Support Specialist - Remote (NY),

Pay Range: ($18 - $21)/hr. The rate may be negotiable based on experience, education, geographic location, and other factors.

Duration: 16+ Months Contract.

Job Summary:

Must-haves:

Communication skills

Ability to work remotely and independently

Self-starter

Strong Excel skills (filters, pivots, formulas, status tracking)

Comfort working with large retailer lists and prioritization

Ability to explain technical requirements in plain language

Writing clear, concise outreach emails and follow‑ups

Persistence & follow‑up

Staying on top of retailers and vendors without burning relationships

Critical thinking

Spotting patterns in retailer readiness (e.g., same POS vendor causing delays)

Professional confidence

Engaging with large national retailers and vendors as a credible program representative

Adaptability

Adjusting outreach and sequencing based on state priorities or readiness data

Nice to have:

Identifying whether a blocker is hardware, software, processor, or certification-related

Accurately identifying and capturing issues for escalation

Prior experience and knowledge with payments, POS systems, or retail IT

Familiarity with government or regulated programs

Data analytic skills, with power BI skills

Meeting facilitation with internal and external stakeholders

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance