Technical Support Specialist – CRM, SaaS & Business Applications (Remote)

Job Summary:

We are looking for a resourceful and detail-oriented Technical Support Specialist with strong experience in CRM and SaaS implementations, as well as day-to-day support of business productivity tools like Zoho, HubSpot, Twilio, and Microsoft Teams. You will act as a key technical contact, providing functional support, onboarding, training, and troubleshooting for cloud-based tools used across the business.

Key Responsibilities:

SaaS & CRM Implementation:

• Lead or assist in the implementation, configuration, and rollout of CRM and SaaS platforms (e.g., Zoho, HubSpot, Twilio).
• Work with stakeholders to gather requirements and align platform features to business needs.
• Coordinate user onboarding, permissions setup, data migration, and system integrations.
• Support end-users with customizations, automations, workflows, and dashboards.
• Document configurations, processes, and internal guides for training and reference.

Application Support & Technical Assistance:

• Provide Level 1 and Level 2 support for business applications, including:
• CRM tools – Zoho, HubSpot
• Communication platforms – Microsoft Teams, Twilio
• Other daily-use SaaS tools – [e.g., Slack, Trello, Google Workspace, Asana]
• Respond to tickets or direct inquiries related to user access, technical errors, integrations, or usage guidance.
• Serve as a liaison between users and third-party vendors when escalations are needed.
• Track and report recurring issues and assist with platform optimization.

Training & User Enablement:

• Conduct virtual or in-person training sessions for new users and teams during software rollouts.
• Develop and maintain internal documentation, FAQs, and how-to resources.
• Recommend best practices for software usage to improve productivity and user adoption.

Required Skills & Qualifications:

• 3+ years of experience in a technical support, systems onboarding, or application specialist role.
• Demonstrated experience supporting and implementing tools like Zoho CRM, HubSpot, Twilio, and Microsoft Teams.
• Strong understanding of SaaS platforms and cloud-based tools used in daily business operations.
• Ability to troubleshoot functional issues, user access concerns, and platform configurations.
• Excellent communication and interpersonal skills to support both technical and non-technical users.

Preferred Qualifications:

• Experience with CRM automation, API integrations, and low-code tools (e.g., Zoho Deluge, HubSpot Workflows, Zapier, Make).
• Exposure to VoIP or messaging platform setup (e.g., Twilio or similar).
• Basic understanding of data privacy, user permissions, and SaaS governance.
• Experience with help desk ticketing systems (e.g., Zendesk, Fresh service, Jira).

Work Conditions:

• Fully remote position
• Night Shift

Job Type: Full-time

Application Question(s):

• What is your current salary?
• What is your expected salary?
• Are you comfortable working in night shift remotely?

Work Location: Remote