Technical Support Specialist – ITI Sport

Join ITI Sport as a dedicated and solution-driven Technical Support Specialist! As a part of our technology team, you will deliver exceptional IT support, ensuring optimal system performance and helping colleagues work efficiently in a dynamic, sports-driven environment.

Key Responsibilities – Technical Support, IT Troubleshooting & User Assistance

• Provide prompt and user-friendly Level 1 and Level 2 technical support to staff, resolving hardware, software, and network issues both remotely and onsite.
• Diagnose and escalate complex problems to higher-level IT staff or external vendors as necessary, ensuring timely problem resolution.
• Install, configure, and maintain computers, mobile devices, printers, and other peripherals in accordance with ITI Sport’s standards.
• Support the onboarding of new employees, including system setup, account provisioning, and device deployment.
• Track, manage, and update all support requests via our IT ticketing system, ensuring accurate issue documentation and prompt status updates.
• Deliver clear technical guidance and user training to help team members use tools and technologies confidently and safely.
• Maintain up-to-date asset inventories and support system updates, backups, and security protocols.
• Contribute to IT documentation, FAQs, and quick-start guides to enhance user self-service resources.
• Participate in the testing and roll-out of new technology solutions or upgrades across the organization.

Essential Requirements – IT Technical Experience & Customer Service Skills

• Associate’s degree or higher in Information Technology, Computer Science, or a related field; relevant certifications (CompTIA A+, Microsoft, etc.) are a plus.
• 1–2 years of proven experience in IT support, help desk, or a technical troubleshooting role.
• Comprehensive knowledge of Windows and macOS environments, as well as Google Workspace and Microsoft Office Suite.
• Solid understanding of networking concepts, endpoint security, and remote access tools.
• Excellent interpersonal and communication skills, able to explain technical issues to all user levels in clear, patient language.
• Strong problem-solving skills with meticulous attention to detail and the ability to prioritize tasks in a fast-paced environment.
• Ability to work collaboratively on cross-functional projects and support after-hours or weekend events as required.
• Commitment to maintaining data security, confidentiality, and compliance with internal IT policies.

Professional Attributes – Initiative, Collaboration & Continuous Learning in IT

• Resourceful, adaptable, and proactive in identifying and addressing system challenges before they impact productivity.
• Eager to learn about new technologies, digital trends, and best practices in sports IT environments.
• Values inclusion and teamwork, readily assisting colleagues from diverse backgrounds and tech abilities.
• Prioritizes accountability, reliability, and integrity in all technical and customer support interactions.

Career Growth – Training, Development & Advancement at ITI Sport

• Engage in structured onboarding and ongoing skills development, including access to technical certifications and training resources.
• Open pathways for advancement to senior technical roles, systems administration, or IT project management within the organization.
• Recognition for outstanding service delivery, innovative solutions, and continuous improvement in user support.
• Supportive, team-oriented culture that encourages professional growth and knowledge sharing.

How to Apply – Launch Your Technical Support Career with ITI Sport

Are you passionate about technology and delivering seamless support experiences? Submit your resume and a brief cover letter highlighting your IT troubleshooting skills, dedication to customer service, and interest in sports technology via our online application form. Take your career to the next level with ITI Sport!