Technical Support Specialist (J26-042)

Location : Riyadh, Saudi Arabia
Industry: Financial Services

Availability: Immediate

Role Overview :

We are seeking a proactive and customer-focused Technical Support Specialist to provide technical assistance and support for systems and applications used by our company in Riyadh. The ideal candidate will have at least 2 years of experience in technical support, with strong troubleshooting skills and the ability to resolve issues efficiently in a fast-paced environment.

Key Responsibilities

• Provide first- and second-level technical support to end users for hardware, software, and network-related issues.
• Diagnose, troubleshoot, and resolve technical problems in a timely manner.
• Install, configure, and maintain computer systems, applications, and peripherals.
• Escalate complex technical issues to relevant teams and follow up until resolution.
• Maintain accurate records of incidents, service requests, and resolutions.
• Ensure systems comply with internal policies and security standards.
• Support users with system upgrades, updates, and new technology rollouts.
• Deliver excellent customer service and technical guidance to users.

Required Profile :

• Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field.
• 2+ years of experience in a Technical Support or IT Support role, preferably in banking or financial services.
• Strong knowledge of Windows operating systems, MS Office, and basic networking concepts.
• Experience with helpdesk systems and remote support tools.
• Excellent problem-solving, communication, and customer service skills.
• Ability to work independently and as part of a team.
• Knowledge of IT security and data protection practices is a plus.