Technical Support Specialist, Romer Labs - Union, MO

Technical Support Specialist, Romer Labs

Union, MO (M-F 8am-4:30pm)

Step into a dynamic, hands‑on laboratory role where your work directly contributes to advancing food safety and shaping product innovation. In this position, you will lead daily validation of LFD and ELISA test kits across mycotoxin and food allergen product lines, ensuring accuracy and reliability in critical diagnostic testing. You’ll collaborate closely with customers to address technical questions, provide impactful product training, and solve challenges through structured, science‑based troubleshooting. This role offers the ideal blend of laboratory expertise and customer interaction giving you a clear line of sight into how your work drives meaningful, real‑world results.

This position supports our Romer Labs division, a global leader in innovative diagnostic solutions for food and feed safety. With a focus on mycotoxins, food allergens, GMOs, and microbial contaminants. Discover more at Romer Labs - Making the World's Food Safer

Your key responsibilities

• Conduct sample analyses using LFD and ELISA test kits in accordance with established procedures, package instructions, and defined study timelines.
• Interpret analytical results, ensure accurate and complete data entry, and perform thorough data reviews.
• Uphold all quality control requirements while supporting routine laboratory operations, including solution preparation, sample cleanup, equipment maintenance, and basic troubleshooting.
• Deliver virtual and on‑site product training to customers, maintaining a professional and service‑oriented approach (travel <10%).
• Provide technical support by addressing product inquiries and resolving product‑related issues through structured troubleshooting.
• Support customer validation studies (MARs) by preparing clear protocols, articulating scientific rationale, and producing detailed reports with well‑defined, actionable conclusions.

We offer

• A chance to impact millions of consumers every day – sustainability embedded in all we do
• A science led company, cutting edge research and creativity everywhere – from biotech breakthroughs to sustainability game-changers, you’ll work on what’s next
• Growth that keeps up with you – you join an industry leader that will develop your expertise and leadership
• A culture that lifts you up – with collaborative teams, shared wins, and people who cheer each other on.
• A community where your voice matters – it is essential to serve our customers well.

You bring

• Completion of coursework in a science‑related discipline
• Associate or bachelor’s degree preferred
• Demonstrated prior laboratory experience
• Ability to effectively engage in customer‑facing interactions and training
• Familiarity with applicable quality and regulatory standards
• Strong ability to manage multiple tasks and prioritize effectively
• Willingness to travel up to 10%

The salary or hourly wage scale provided reflects the pay range dsm-firmenich expects to pay the successful candidate for the position. Individual pay offered will be based on the applicant’s job-related skills, experience, relevant education, or training, and primary work location. Salary $55,000-$65,000.

In addition to base salary, we also offer a comprehensive total rewards package, inclusive of annual incentive pay, a retirement savings plan, health care coverage, paid time off, recognition programs and a broad range of other benefits. All benefits and incentives are subject to eligibility requirements.

About dsm-firmenich

At dsm-firmenich, we don’t just meet expectations – we go beyond them.

Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future.

Because real progress only happens when we go beyond, together.

Inclusion, belonging and equal opportunity statement

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.

Agency statement

We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.