Technical Support Specialist - Windows

Skills: Windows Server Administration, Active Directory Management, Patching, Microsoft Exchange, Office 365, VMware

Job Purpose
To provide expert technical support, administration, and optimization for enterprise IT infrastructure, encompassing Windows systems, virtualization, networking, automation, and security, while ensuring seamless operations and alignment with organizational objectives.

Certifications
Professional Certification in Server domain (MCSE/MCSA)
Microsoft Azure Associate
VMware Certified Professional (VCP)
ITIL (Minimum Foundation Level)
Excellent understanding of IT Service Management and underlying Processes

Responsibilities

• Manage and maintain Windows servers and services, including Active Directory (AD), Exchange, and Windows Performance Management.
• Solid understanding and experience of Mail flow in an enterprise environment.
• Troubleshoot and optimize IIS web servers for high availability and performance.
• Administer and optimize Mobile Device Management using VMware Airwatch, Microsoft Intune and related technologies.
• Apply solid networking concepts for configuration, monitoring, and troubleshooting of IT infrastructure.
• Enforce strong security practices and standards across all systems.
• Implement and manage automation tools such as BMC ITOM, BMC TSSA, Manage Engine and SCCM to enhance operational efficiency.
• Develop and execute Power Shell or similar scripts for process automation and task scheduling.
• Manage Azure AD, Office 365, and associated cloud services for user management and service optimization.
• Administer enterprise backup solutions using Commvault and Veeam, ensuring data integrity and disaster recovery readiness.
• Monitor and optimize system performance, diagnosing and resolving technical issues proactively.
• Conduct root cause analysis and implement long-term solutions.
• Collaborate with cross-functional teams to design and implement infrastructure solutions.
• Knowledge on Microsoft SQL Server
• Excellent communication skills and customer service ethos.

Technical Skills / Competencies
MANDATORY
Windows Server Management
SCCM/Patch Server Management
Active Directory
Microsoft Exchange
Office 365 Management
Automation through BMC True sight Server Automation and Manage Engine
VM Management
Backup Management

Soft Skills
MANDATORY
Excellent communication
Problem Solving
Interpersonal Skills
Planning and organization
Flexibility & dedication toward the work
Conflict Resolution
Critical Thinking