Technical support staff for Qatar

We are looking for Technical support staff & L-1 network support for Qatar location.

1) Technical support staff.

Role Objective

• Provide first-level (L1) IT technical support to end users.

• Ensure timely incident resolution and SLA compliance.

• Support uninterrupted business operations across all company locations.

• Operate under the functional supervision of the IT Department.

Key Responsibilities

1. End-User Support

Provide L1 technical support for:

• Desktops and laptops.

• Printers and scanners.

• Mobile devices and tablets.

• IT peripherals.

Assist users with:

• Windows operating system.

• Microsoft Office applications.

• Email and standard enterprise applications.

Perform:

• Basic access-related support.

2. Incident & Service Request Management:

Log, track, and resolve incidents and service requests using the Helpdesk/Ticketing system.

• Ensure compliance with defined SLA response and resolution timelines.

• Escalate unresolved or complex issues to L2/L3 support teams as per the escalation matrix.

• Follow up with users to confirm issue resolution and ticket closure.

3. System & Device Support:

Perform basic installation, configuration, and troubleshooting of:

• Operating systems.

• Business applications.

• Printers, IP phones, and video conferencing devices.

• Assist the internal IT team in the end-to-end management of the IT asset lifecycle.

• Provide operational support to the internal IT team for assigned projects and activities.

• Support user onboarding and offboarding activities, including:

• Device setup and software installation.

• User access provisioning.

2) Technical & Network Support Executive

2) Technical & Network Support Executive

Job Overview: Provides hands-on network troubleshooting and support across multiple locations, focusing on identifying and diagnosing network issues, including network switches, LAN/WAN components, and related devices. Coordinates with outsourced technical support staff to ensure seamless operations and minimal service disruption. The role emphasizes problem detection and resolution rather than configuration or implementation.

Key Responsibilities:

• Act as the primary point of contact for network incidents, performing initial diagnostics, troubleshooting, and incident response.

• Identify issues with network switches, cabling, and other network devices without performing full configuration tasks.

• Coordinate and collaborate with outsourced technical support staff.

• Escalate complex issues to higher-level support as needed.

• Provide technical support during regular and off-working hours as required.

• Travel to remote sites for on-site support when necessary.

• Maintain accurate records of incidents, resolutions, and network performance.

• Ensure minimal service disruption and optimal network performance across all locations.

Requirements:

• Proven experience in network troubleshooting and technical support.

• Strong understanding of networking concepts, switches, and hardware/software troubleshooting.

• Ability to identify network issues effectively.

• Ability to work independently and as part of a team.

• Excellent problem-solving and communication skills.

• Valid driving license and access to a personal vehicle for site visits when company transportation is unavailable.

• Willingness to travel to remote sites as required.

Preferred Qualifications:

• Certifications such as CCNA, CompTIA Network+, or equivalent.

If you are available please send your cv immediately

Job Type: Full-time

Pay: QAR4,000.00 - QAR5,000.00 per month

Work Location: Remote