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Technical Support Technician (00145)
Posting Summary
Working Title
Technical Support Technician (00145)
Role Title
Info Technology Specialist II
Role Code
39112-SW
FLSA
Exempt
Pay Band
05
Position Number
29000145
Agency
Brightpoint Community College
Division
Brightpoint Community College (Div)
Work Location
Chesterfield - 041
Hiring Range
$65,000 - $70,000 (Commensurate with experience and qualifications)
Emergency/Essential Personnel
No
EEO Category
5-Paraprofessionals
Full Time or Part Time
Full Time
Does this position have telework options? -Telework options are subject to change based on business needs-
Does this position have a bilingual or multilingual skill requirement or preference?
Work Schedule
Monday-Friday, 8:00am-5:00pm; as needed
Sensitive Position
No
Job Description
Brightpoint Community College is a two-year public institution of higher education and is one of the largest of Virginia’s 23 community colleges. The college is located within the Greater Richmond metropolitan area. It serves students and the community at its two campuses, in Chester and Midlothian; online; and in locations throughout its service area. Brightpoint Community College’s mission is to provide quality educational opportunities that inspire student success and community vitality. It envisions a success story for every student.
Brightpoint offers a robust benefits package, including:
- State of Virginia employee benefits
- Comprehensive health insurance (medical, dental, and vision)
- Virginia Retirement System (VRS) participation
- Generous annual leave and paid holidays
- Remote work flexibility, depending on role and departmental needs
- Professional development opportunities
- Continuous learning programs
- Access to wellness resources and employee assistance programs
Brightpoint invites applications for an in-office Technical Support Technician position to perform on-site and remote inspection, installation, testing, and repair of microcomputer devices, classroom AV equipment, and peripheral hardware. Provides Tier 1 and Tier 2 support for faculty, staff, and students, ensuring desktop standardization and high-availability classroom infrastructure.
This position is responsible for providing advanced technical support across desktop computing, audiovisual systems, and telecommunications infrastructure. The role performs in-depth diagnostics and hardware-level repairs on microcomputers, software, and peripheral devices, while also managing the full software lifecycle, including application packaging and automated deployment to maintain standardized environments. The technician diagnoses and resolves complex operating system and application conflicts using diagnostic and data recovery tools, as well as troubleshoots network connectivity issues utilizing TCP/IP fundamentals, PING, and DNS. Additionally, the position supports AV systems by identifying signal failures, hardware issues, and connectivity disruptions, and provides first-level support for IP telephony and related services.
In addition to technical troubleshooting, this role engages directly with faculty and staff to deliver one-on-one instruction on classroom technologies and new software, ensuring effective adoption and use. The position collaborates with the Lead Technician and Manager of Client Services to identify recurring issues and improve overall Help Desk service delivery. Responsibilities also include maintaining the security and confidentiality of sensitive data and documenting all equipment configurations, installation procedures, and repair activities for departmental reference.
This role performs other duties as assigned to support operational needs and continuous service improvement.
This position is responsible for providing advanced technical support across desktop computing, audiovisual systems, and telecommunications infrastructure. The role performs in-depth diagnostics and hardware-level repairs on microcomputers, software, and peripheral devices, while also managing the full software lifecycle, including application packaging and automated deployment to maintain standardized environments. The technician diagnoses and resolves complex operating system and application conflicts using diagnostic and data recovery tools, as well as troubleshoots network connectivity issues utilizing TCP/IP fundamentals, PING, and DNS. Additionally, the position supports AV systems by identifying signal failures, hardware issues, and connectivity disruptions, and provides first-level support for IP telephony and related services.
In addition to technical troubleshooting, this role engages directly with faculty and staff to deliver one-on-one instruction on classroom technologies and new software, ensuring effective adoption and use. The position collaborates with the Lead Technician and Manager of Client Services to identify recurring issues and improve overall Help Desk service delivery. Responsibilities also include maintaining the security and confidentiality of sensitive data and documenting all equipment configurations, installation procedures, and repair activities for departmental reference.
This role performs other duties as assigned to support operational needs and continuous service improvement.
Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
Required:
- Extensive expertise in personal computer hardware architecture, including the ability to perform deep-dive hardware-level repairs, motherboard diagnostics, and component-level troubleshooting for Windows and Apple systems.
- Advanced knowledge of Windows 10/11 and macOS, including registry editing, system recovery, and command-line troubleshooting to resolve complex software conflicts.
- Proficiency in utilizing advanced diagnostic and data recovery software to install, set up, and repair common and proprietary application packages.
- Ability to configure and employ LAN management tools such as Microsoft Intune to evaluate and improve endpoint performance in a complex WAN/LAN environment.
- General knowledge of multimedia infrastructure, including the ability to install media cabling, terminate connections, and troubleshoot physical connectivity issues.
- Ability to diagnose and resolve malfunctions in AV control systems, projectors, and audio distribution without requiring deep-level programming knowledge.
- Successful completion and passing of a background check.
Additional Considerations
A college degree in Information Systems or equivalent experience. Substantial experience in modifying, installing, testing, troubleshooting, and repairing microcomputer hardware and peripherals. At least three years of proven experience in IT systems and multimedia equipment troubleshooting. Some Crestron, and Extron programming experience are preferred
Desired certifications: A+, Network+, CTS, CTS-D, C-EST
Desired certifications: A+, Network+, CTS, CTS-D, C-EST
Operation of a State Vehicle
No
Supervises Employees
No
Required Travel
As required
Posting Detail Information
Posting Number
CLS_4513P
Recruitment Type
General Public - G
Number of Vacancies
1
Position End Date (if temporary)
Job Open Date
06/12/2026
Job Close Date
06/19/2026
Open Until Filled
Agency Website
Contact Name
Email
Phone Number
Special Instructions to Applicants
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link:
Additional Information
All full-time classified employees new to the Commonwealth of Virginia will serve a 12-month probationary period.
Background Check Statement Disclaimer
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement
The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
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