Technical Training Advisor - Express Scripts - Hybrid

The Technical Training Advisor works collaboratively with internal business partners and external

clients to assess needs, coordinate, design, develop, deliver, and facilitate interactive learning solutions

through a variety of mediums in support of the overall strategy and goals of the Technical Training

Team. Learning interactions will focus on competencies such as systems navigation, technical

capabilities and high-level interpretation of system data. This position plays a key role in project

managing, developing, deploying and supporting strategic training initiatives and product

enhancements throughout multiple organizations, including Sales, Sales Enablement, Account

Management and client audience groups. This position works with a variety of stakeholders, including

internal/external leadership to understand needs, develop appropriate learning initiatives, drive

learning strategies and report results to key stakeholders.

Scope of Job

• Use multiple tools and methodologies to produce user content for a variety of audiences.
• Lead cross-functional business areas on large-scale projects in the development of end-user training assets

that accurately and effectively reflects the system/process.

• Project manage the production of and alignment between controlled documentation, training and

communication on large system implementations.

• Support the quality review process, providing input into the coaching and calibration of learning resources.
• Build and maintain effective partnerships with internal business partners and external clients through needs

assessments and discussions to proactively identify issues that impact systems training needs from both a

competency and knowledge base.

Requirements

• High school diploma or equivalent required.
• Bachelor's degree in Organizational Development, Training, Business Administration or related field preferred.
• Master’s degree in Organization Development, Instructional Design or related field a plus.
• Minimum of five plus years of Training & Organization Development required.
• Systems Knowledge (Benefit Explorer, CSP, Evernorth Control Center, Trend Central) preferred but not

required.

• E-learning design and authoring tools (Articulate Storyline, Camtasia) preferred but not required.
• Excellent verbal, written, organizational, and analytical skills required.
• Excellent Project management experience required.
• Advanced interviewing and listening skills to gather necessary content from multiple resources a plus.
• Team player, able to thrive in a fast-paced, competitive environment and willing to contribute when help is

needed outside of primary job responsibilities preferred.

• Excellent communication skills, curiosity and attention to detail are required.
• Ability to learn quickly, solve problems and make decisions with minimal supervision required.
• Organized and flexible with the ability to prioritize and work under time constraints and meet project

deadlines.

• Creative thinker with innovative spirit. Ability to look for new and better ways to develop content/ perform

tasks. Effectively execute on new methods, when appropriate.

• Advanced knowledge of Microsoft Office – Excel, Outlook, Power Point, Word and Webex platform required.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 82,900 - 138,100 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.