Technical Writer

Key Responsibilities:

1. Documentation Development

• Create and maintain comprehensive documentation including user manuals, installation guides, configuration guides, operation manuals, and troubleshooting guides.
• Write software release notes detailing updates, new features, and bug fixes.
• Ensure documentation versions are clearly numbered, with older versions properly archived.
• Gather and analyze technical data to ensure accuracy and completeness of content.
• Collaborate with engineers, product managers, and QA teams to understand technical specifications and translate them into effective documentation.

2. Simplifying Technical Content

• Convert complex technical concepts into simple, clear, and concise information suitable for both technical and non-technical users.
• Maintain a consistent tone, structure, and terminology across all documents.

3. Technical Content for Multiple Platforms

• Produce technical content for digital platforms such as websites, internal knowledge bases, and customer support portals.
• Create visual aids such as diagrams, charts, and flowcharts to enhance understanding.
• Support bilingual documentation (Arabic and English) for accessibility and localization.

4. Continuous Improvement

• Regularly review and update documentation to reflect new features, system changes, and process updates.
• Incorporate user feedback and analytics to improve documentation quality and usability.
• Implement best practices in documentation management and version control.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5–10 years of proven experience as a Technical Writer in IT, software development, or a related industry.
• Excellent command of both Arabic and English (spoken and written).

Skills and Competencies:

• Strong understanding of IT concepts, software development processes, and technical terminology.
• Excellent written and verbal communication skills, with the ability to explain complex ideas clearly.
• Proficiency in documentation tools and platforms (e.g., Confluence, Markdown, MS Office, or Docs-as-Code systems).
• Experience with API documentation and software release processes is an advantage.
• Attention to detail, organizational skills, and the ability to manage multiple projects simultaneously.
• Team player with strong collaboration and feedback management skills.

Preferred Experience:

• Working knowledge of Git or version control systems for managing documentation.
• Experience creating bilingual (Arabic/English) documentation.
• Familiarity with software documentation frameworks such as Sphinx, Docusaurus, or similar.
• Background in SaaS, software engineering, or IT infrastructure environments.