Technical Writer

Technical Writer — Brief Job Description

Role: Produce clear, accurate, and user-focused technical documentation that enables customers, users, and internal teams to understand and use products, systems, and processes.

Key responsibilities

• Documentation creation: Write and maintain user guides, API docs, developer guides, release notes, installation manuals, FAQs, SOPs, and in-product help.
• Content design: Organize information for clarity and findability; use diagrams, tables, and examples to explain complex concepts.
• Audience analysis: Tailor tone, detail level, and format for target audiences (end users, administrators, developers).
• Collaboration: Work with product managers, engineers, QA, support, and UX to gather technical details, validate accuracy, and review content.
• Style &* standards:* Enforce and maintain documentation standards, templates, and style guides; ensure consistent terminology and tone.
• Content lifecycle: Version, publish, and update docs to reflect product changes; manage documentation backlog and prioritize updates for releases.
• Localization &* accessibility:* Prepare content for translation and ensure materials meet accessibility best practices.
• Knowledge base &* tooling:* Contribute to internal/external knowledge bases; use documentation tools (Markdown, AsciiDoc, DITA), CMS, and version control (Git).
• Metrics &* feedback:* Track documentation usage, feedback, and help-center trends to improve content and reduce support load.

Required skills & qualifications

• Strong technical writing and editing skills with excellent grammar and clarity.
• Ability to understand complex technical concepts and translate them into simple, actionable content.
• Experience with documentation tools (Markdown, Git, content management systems) and basic familiarity with markup languages (HTML, XML).
• Comfortable reading technical specs, APIs, and code samples; experience writing API documentation is a plus.
• Strong collaboration and communication skills, attention to detail, and ability to meet release deadlines.

Job Types: Full-time, Permanent

Pay: ﷼18.10 - ﷼40.15 per hour

Expected hours: 40 per week

Work Location: In person