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Technician Field IT
About Us
The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.
Summary
The Freeman Company is seeking a Technician to prepare regular work assignments related to the strategy of the department or work team. As an IT Technician, you will operate in a highly autonomous role, so good communication is key. Maintain the technical computing infrastructure within the business. Responsible for the wellbeing of the Business Unit computing infrastructure including networks, computers, operating systems, data storage, security and "help desk" related functions.
This position will support our Technology Services team. The position follows an in-person schedule working full-time in-office and/or show site based out of New Orleans, LA.
Essential Duties & Responsibilities
- Set up and/or install new equipment and systems
- Maintain and setup equipment that is utilized for showsite and offsite locations
- Troubleshoot and/or repair equipment and system issues
- Restore files when necessary
- Provide training solutions such as documentation of systems and procedures
- Provide basic systems orientation to new staff
- Troubleshoot and repair network issues such as LAN hardware and connectivity
- Troubleshoot hardware, perform repair and preventive maintenance
- Research, evaluate, develop, and implement solutions for users in response to inquiries or demonstrated needs
- Work with Project Managers on any new IT initiatives
Education & Experience
- Associate’s degree preferred, High School Diploma or Equivalent with relevant work experience required
- Minimum four (4) years of IT Technician Experience
- Ability to troubleshoot Windows 11, MS Office Suite, MacOS, and iOS
- Proven to have worked with limited supervision will be essential as you deal with demanding users in a challenging fast- paced work environment
- Ability to travel to local sites within your area will be required to resolve problems that cannot be solved remotely
Travel Requirements
Travel up to 25%
What We Offer
The Freeman Company provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.
- Medical, Dental, Vision Insurance
- Tuition Reimbursement
- Paid Parental Leave
- Life, Accident and Disability
- Retirement with Company Match
- Paid Time Off
Diversity Commitment
At The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.
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