Techno Functional Consultant L1

Job Description

Account Name – KMBL

Location: Kotak Goregaon office(Mumbai0

6 days working(alternate Saturday).

WO Value - 250k

Role Overview: The ServiceNow Administrator is responsible for configuring, maintaining, and optimizing the ServiceNow

Key Responsibilities:-

• Administer and configure ServiceNow modules (Incident, Problem, Change, CMDB, Knowledge, etc.).
• Develop and maintain ServiceNow workflows, business rules, UI policies, and client scripts.
• Manage user roles, groups, and access controls.
• Perform platform upgrades and patching while ensuring minimal downtime.
• Integrate ServiceNow with third-party tools and APIs.
• Monitor system performance and troubleshoot issues proactively.
• Maintain CMDB accuracy and ensure compliance with ITIL processes.
• Document configurations, customizations, and operational procedures.

Required Skills & Qualifications:-

• Strong experience with ServiceNow administration and configuration.
• Knowledge of ITIL framework and ITSM processes
• Proficiency in JavaScript, HTML, and CSS for UI customizations.
• Familiarity with ServiceNow scripting (client scripts, business rules, Glide API).
• Experience with ServiceNow integrations using REST/SOAP APIs.
• Understanding of CMDB structure and data integrity.
Strong troubleshooting and problem-solving skills.

Preferred Qualifications: -

• Experience with ServiceNow ITOM, HRSD, or CSM modules.
• Knowledge of ServiceNow Performance Analytics and reporting.
Exposure to ServiceNow Flow Designer and IntegrationHub.

Certifications (Optional but Preferred):

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Do

1. Bridging the gap between project and support teams through techno-functional expertise

• For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment
• Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines
• Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch
• Support the solutioning team from architectural design, coding, testing and implementation
• Understand the functional design as well as technical design and architecture to be implemented on the ERP system
• Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production
• Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions
• Write code as per the developmental standards to decide upon the implementation methodology
• Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise
• Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency
• Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly
• Support on-site manager with the necessary details wrt any change and off-site support

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2. Skill upgradation and competency building

• Clear wipro exams and internal certifications from time to time to upgrade the skills
• Attend trainings, seminars to sharpen the knowledge in functional/ technical domain
• Write papers, articles, case studies and publish them on the intranet

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Deliver

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