Technologies Solution Expert

Job Overview

The Technology Solutions Expert will provide technical solutions and application expertise to customers for all Intelligent Machine Control and Smart Construction products. Partnering with Territory Sales Managers and our Smart Construction Solutions Expert, the Technology Solutions Expert will assist in building long-term customer relationships to develop IMC and Smart Construction business and maximize sales. This individual will be expected to specialize in all IMC and Smart Construction Solutions while providing a prominent level of internal and external customer satisfaction.

Key Job Responsibilities

• Assist the sales team in the promotion of all Komatsu Intelligent Machine Control products, Smart Construction Solutions, and aftermarket machine control products.
• Be an active and highly visible participant in industry associations and events and keep abreast of competitive activity, products, and market trends.
• Assist the sales team with customer product demonstrations, technical presentations, and training.
• Communicate regularly with regional Sales and Product Support GMs, Sales Territory Managers, to share information on customer and competitive activity within their regions.
• Sell and perform services including but not limited to jobsite GPS localizations and troubleshooting, data conversions, topographic drone surveys, and machine calibrations.
• Provide internal training on new IMC and Smart Construction offerings, competitive comparisons, and after-market offerings.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company.
• Proactively participate in company-sponsored training, to develop and advance product knowledge and equipment applications.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.
• Travel within the area of responsibility of at least but not limited to 50% of the time.
• Other duties as assigned.

Qualifications/Requirements

• 5+ years construction, mining, and/or industrial maintenance
• BS or 5+ years contract administration or equipment maintenance experience
• Strong Microsoft Office Suite skills, i.e. Word, Excel, Outlook, etc.
• Previous experience with smart Construction, survey, and/or machine control.
• Problem resolution and solutions driven
• Prior experience in OEM dealership environment
• Possess basic mechanical skills for equipment setups and minor repairs.
Ability to perform data analytics to drive business results

Schedule and Training Requirements

• 50% travel requirements
• 5-days “in office”