Technology Business Operations Lead

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Capital Markets Technology Business Operations Lead – Job DescriptionWe are currently seeking a highly skilled and detail-oriented Technology Business Operations Lead to join our team. This role sits within the JLL Capital Markets technology group, which is responsible for the platforms and products used by Capital Markets brokers, valuers, and their teams. In this role you will oversee all aspects of technology business operations, working closely with technology product, engineering, procurement, finance, and tech operations teams globally to ensure efficient operational delivery and financial stewardship for JLL's Capital Markets Group. The ideal candidate will have experience managing complex technology operations in a fast-paced environment, delivering operational excellence while supporting strategic business objectives.
What this job involvesAs a Technology Business Operations Lead at Capital Markets JLL Technologies you will be responsible for:
Financial Management and PlanningParticipating in annual budget planning, forecasting, and monthly financial tracking

Managing labor allocations and resource planning across technology teams and projects

Overseeing labor capitalization processes in accordance with accounting standards and company policies

Coordinating monthly and quarterly accruals for technology expenses and capital investments

Conducting regular impairment reviews of technology assets and investments

Providing financial analysis and reporting to support technology investment decisions and business cases

Contract and Vendor ManagementManaging end-to-end contract lifecycle for technology vendors, suppliers, and service providers

Leading vendor selection processes, negotiations, and relationship management when needed.

Ensuring contract compliance, performance monitoring, and vendor scorecard management

Coordinating with procurement teams on technology sourcing strategies and cost optimization initiatives

Managing vendor onboarding, offboarding, and renewal processes

Overseeing contract administration including amendments, renewals, and terminations

Operations ManagementEstablishing and maintaining technology business operations frameworks, processes, and governance

Coordinating operational cross-functional initiatives across technology product, engineering, and business teams

Managing technology resource allocation and capacity planning

Leading operational risk management and compliance activities

Supporting technology audit activities and regulatory requirements

Leading technology operations transformation and process improvement initiatives

Collaborating with finance teams on technology cost management and optimization

Stakeholder Management and CommunicationEngaging stakeholders across technology, finance, procurement, and business functions

Providing regular operational reporting to technology leadership and executive stakeholders

Supporting business reviews, presentations, and communications related to technology operations.

Qualifications & SkillsBachelor's degree in Business Administration, Finance, Operations Management, or related field.

Minimum 8-10 years of relevant IT business operations experience, preferably in technology organizations within commercial real estate and/or financial markets

Strong financial acumen with experience in budgeting, forecasting, financial analysis, and accounting principles

Proven track record in contract management, vendor management, and procurement processes

Experience with labor capitalization, accruals, and technology asset management

Background within complex global organizations with technology product and engineering operating models

Strong analytical and problem-solving skills with ability to synthesize complex data into actionable insights.

Knowledge of technology operations including software development lifecycle, cloud operations, and IT service management

Understanding of regulatory requirements and compliance frameworks applicable to technology operations

Excellent interpersonal, communication and presentation skills

Strong project management and organizational abilities

Detail-oriented with strong process management and continuous improvement mindset.

Ability to work in fast-paced environment while managing multiple priorities and stakeholders.

What you can expect from usWe succeed together—across the desk and around the globe and believe the best inspire the best, so we invest in supporting each other, learning together, and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being, and providing competitive benefits and pay.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.