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Technology Coordinator

Job Summary

Towson University (TU) has earned distinction as both a top 100 public university and one of the nation's great colleges to work for. Located north of Baltimore, TU currently enrolls over 19,000 students and is the second-largest university in the prestigious University System of Maryland. Towson University fosters a climate that is grounded in respect and supports the intellectual and personal growth of the entire university community.

The Technology Coordinator leads the strategic planning and operation of computer labs and classroom technology in the Department of Mass Communication (MCOM) in the College of Fine Arts and Communications (COFAC). The Technology Coordinator will work with faculty, staff, and students on a broad range of instructional, research, and administrative support that involve computer hardware, software, and related equipment and technology.

Responsibilities and Duties

Provide media production facilities and technology support:

Plan and manage production spaces in the department’s new Smith Hall facilities, including broadcast and podcast studios, newsroom environments, and media relations spaces.
Maintain and troubleshoot media production technologies and systems, including studio cameras, audio consoles, lighting systems, teleprompters, control room technologies, and related equipment.
Manage student equipment inventory and reservation systems; troubleshoot common user issues with cameras, microphones, and related production equipment.
Ensure adequate supplies, materials, and equipment are maintained; coordinate equipment repairs and order replacement parts as needed.
Coordinate with faculty, students, vendors, OTS, and university partners on equipment installation, lending, lab support, and production support activities.
Assist with evaluation, specification, purchasing, and lifecycle planning for media production technologies and related equipment.
Train and supervise student workers to assist with equipment checkout, production space operations, and related responsibilities.

Maintain computer labs and classroom AV equipment:

Setup, configure, maintain, re-image, and recycle desktop computers in the lab and on classroom teaching stations with the assistance of student lab aids and Towson University Office of Technology Services (OTS)
Deploy and maintain Windows OS and Mac OS system software, including several suites of campus licensed apps and department-licensed apps.
Coordinate with OTS to re-image Dell PCs and Macs through a local Windows server, or through the campus JAMF server for Macs.
Maintain safety and security protocols of the labs and classrooms according to the university’s guidelines
Monitor AV equipment in classrooms, including projection systems, lecture capture cameras, and remote connections.
Repair computers and peripherals where feasible; arrange for repair by OTS or outside vendors when required.
Coordinate with OTS for computer upgrades and safeguard computers and TU network from malware and any other threats.
Assess periodically for computer maintenance, virus scans, deleting student profiles, and updating software packages.

Provide technological support for MCOM faculty, staff, and students:

Respond to MCOM faculty and staff requests for technology support for in-person or virtual classes, conferences, or special events.
Assess circumstances, troubleshoot, and engage the appropriate personnel, if needed, to address problems quickly and accurately.
Develop and deliver training programs for faculty and student employees on the use of standard and program-specific software.
Support students with installation of program-specific software on their equipment.
Coordinate with faculty on special requests for software and hardware through Student Technology Fees (STF) project requests.
Plan for future technological needs by staying up to date with technology changes in mass communication or related field

Liaison with OTS and COFAC TECH:

Represent the MCOM department to OTS and other technology support groups outside the department.
Work with COFAC Technology Committee to coordinate, guide and advocate MCOM faculty and staff proposals for technology-related funding.

Record Keeping and Bookkeeping:

Manage a MCOM Department ProCard/VISA credit card for purchasing supplies, furniture, and equipment for the labs. Comply with ProCard report and audit policies.
Monitor usage of department-owned resources, including software, hardware, printing, etc.
Manage the upkeep of the computer equipment storage and supply.
Properly discard all outdated equipment and unusable supply. Manage compliance with the university’s audit.
Keep a current inventory of all MCOM lab equipment.
Provide information on technology assets to OTS, property control, and other university entities where applicable.

Other Responsibilities:

Support the MCOM department with other duties as assigned, including support for the department’s website, online news site, and media production equipment.

The work schedule for this position will include evening hours on an occasional basis.

Qualifications and Skills

Required Qualifications:

Bachelor's degree and 3 years of relevant experience.
Experience researching, installing, configuring, maintaining, and troubleshooting computer systems, operating environments (including Windows and macOS), hardware, software, integrated technology systems, and classroom, instructional, and audiovisual technologies.
Experience supporting media production environments and technologies, including broadcast, podcast, newsroom, and/or studio facilities; studio cameras, microphones, audio systems, lighting systems, teleprompters, control room technologies, and/or media production software such as Adobe Creative Cloud, Pro Tools, or comparable applications.
Demonstrated ability to independently troubleshoot and resolve complex technical and audiovisual issues while managing multiple priorities, projects, purchasing activities, and inventory systems.
Demonstrated ability to work effectively with faculty, staff, students, and technical support personnel, with strong verbal and written communication skills.

Preferred Qualifications:

Experience with computer systems and operating environments, including Windows and macOS, networked devices (Ethernet and Wi-Fi), and enterprise IT infrastructure.
Experience with instructional and AV technologies, including projectors, video conferencing systems, Crestron control systems, and remote/virtual meeting platforms (e.g., Zoom).
Experience with software and digital tools, including Microsoft Office, Adobe Creative Cloud, Adobe Creative Suite and web technologies (HTML, web hosting, and website management).

Salary and Benefits

Targeted hiring range is $61,000 - $66,000 and full university benefits that include 22 days of annual leave, up to 17 holidays, personal and sick days; excellent health, life, and retirement plans; and

For consideration, please submit a cover letter and resume with your online application. This position will be open for a minimum of 14 days.

Organization: Academic Affairs Division

Primary Location: Main Campus

Job Posting: Jun 5, 2026

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