Technology Intern

DISTRICT OVERVIEW

Holyoke Public Schools is a PreK-12 public school district serving nearly 4,800 students, of whom 80 percent are Latino/Latina, in 11 schools. We employ nearly 1,300 people who together educate and support a richly diverse community of learners. We are committed to recruiting and retaining top-quality educators who believe all children can and will learn and who strive daily to make school a joyful place of discovery, support, and belonging.

Holyoke Public Schools’ strategic plan, “Moving Forward Together,” builds on the strengths of our past while serving as a call to action to accelerate student learning by thinking differently about how we teach, how we work together, and how we support students’ well-being. Many successes contributed to Holyoke’s return to local governance after 10 years in state receivership. These include:

• The highest graduation rate on record of 77.1 percent, an increase of more than 15points over 10 years
• Meaningful, applied learning opportunities for high school students, including theme based academies, career vocational technical education programming, work-based learning, and advanced coursework
• A comprehensive approach to early literacy that includes strong core instruction and one-on-one tutoring, contributing to more students reading at grade level
• A thriving dual language English/Spanish program, where nearly 900 students are on their path to becoming bilingual, biliterate, and bicultural
• More than one-third of Holyoke teachers identify as people of color, a 19-point increase over 10 years. Many partnership programs support staff to earn licensure or additional certification.

Please visit the Holyoke Public Schools website to learn more accomplishments, and our commitment to equity.

Function:

Provide technical software, hardware and network problem resolution to all district computer users by performing question/problem diagnosis. Clearly communicate technical solutions in a user-friendly, professional manner. Provide one-on-one end-user training as needed. Assist Network Technicians. Troubleshoot network printer problems. Pass more complex end-user problems on to Network Technicians. Conduct hardware and software inventory, database maintenance, and reporting. Perform related work as required.

Responsibilities:

The Help Desk Technician fields all Help Desk calls from the district user base and creates the initial record of the request; resolves all Level One end-user problems over the phone; passes all Level Two requests on to a Network technician; and contacts manufactures for warranty service repair.

Job Duties:

1. Identifies, diagnoses, and resolves Level One problems for users of district student management system, personal computer software and hardware, District network, the Internet and new computer technology in a call center environment; communicates solutions to end –users.

2. Assist in managing and maintaining daily up-keep and administration of the district’s software performing activities such as: Add, delete and support devices and end users Manage print application. Daily backups and assist in recovery tasks are performed as necessary for networked applications. Introduce new users to network application procedures and policies.

3. Assist in helping to enforce the district’s acceptable use policies in regards to computers, peripherals, Internet, and applications.

4. Provides one-on-one end-user problem resolution over the phone for district approved personal computer (PC) software.

5. Delivers, tags, set up, and assist in the configuration of end-user PC desktop hardware, software and peripherals.

6. Other duties as assigned.

Qualifications:

1. Any combination of education and experience that would likely provide the required knowledge and abilities.

2. Very strong knowledge of Windows XP/7, specialized educational software and student management systems.

3. Strong training and communication skills

Reports to: Director of Technology Timothy Lagrant