Technology Operations Manager

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Applications & Strategic Operations Manager:

Responsibilities:

• Manage the day-to-day operations of the application and ensure a seamless user experience.
• Supervise the full lifecycle of service providers (onboarding - activation - quality).
• Develop operational procedures, enhance efficiency, and reduce costs.
• Monitor service quality and performance indicators (SLAs - NPS - CSAT).
• Manage customer service, technical support, and operations teams.
• Analyze performance data using BI tools (Power BI - Tableau) and generate operational insights.
• Establish contingency operational plans and ensure business continuity (BCP).
• Coordinate with technical teams to ensure the stability of the digital platform.

Qualifications & Experience:

• Bachelor's degree in Business Administration, Information Systems, or Industrial Engineering.
• 5-7 years of experience in digital operations management or project management.
• Proven experience in operating applications or marketplace platforms.
• Professional proficiency in English.

Recommended Certifications:

• ITIL 4 Managing Professional.
• Certified Customer Experience Professional (CCXP).
• ISO 22301 - Business Continuity Management.
• Data Analytics Certificate

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Business Development
• Industries Strategic Management Services and Technology, Information and Media

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