Technology Services Controller (Network & Telecom)

About the role:

This role will be responsible to support the Project & Operational activities ensuring that multiple services offered over the Network and Telecom Infrastructure are secured and available 24/7 for airport operations.

Key responsibilities

• Support the 24x7 Telecom operations and provide technical support for Private 4G/5G and Cisco's unified communication and collaboration infrastructure.
• Responsible for maintaining design, configuration and Standard Operating Procedure documentation for Telecom infrastructure.
• Responsible for the planning & designing of Telecom and Unified collaboration Infrastructure in line with latest technology trends and optimization which includes site surveys, Cellular coverage and capacity planning.
• Responsible for conducting Root Cause Analysis of reported incidents in Telcom and collaboration technologies and ensure corrective actions are implemented in line with change management process.
• Contribute to the design, implementation and operations of airport private 4G/5G networks.
• Ensure continual improvement in the services by identifying and assessing innovative products/features that can offer new or improved capability to enhance customer experience.
• Responsible to secure the Telecom and Collaboration infrastructure to protect the airport network from unauthorized access and threats. Periodically update and maintain security measures.
• Support Telecom projects and ensure complying with established procedures, quality standards and methods to achieve targets of quality, cost, business benefits and timelines.
• Liaise with external suppliers and internal teams involved in both projects and operational maintenance of systems to meet business requirements.