Technology Services Specialist Job Description

<Job Description>
The Technology Services Specialist at the public library is responsible for supporting, maintaining, and enhancing the library’s technology resources and services. This position plays a key role in assisting patrons and staff with technology-related needs, troubleshooting hardware and software issues, and helping to implement new digital initiatives to improve user experience and access to information.

<Key Responsibilities>

• Coordinates with supervisor to schedule outside contractors for equipment repair and/or wiring as needed.
• Provide technical support to library staff and patrons for computers, printers, mobile devices, and other technology resources
• Assists in the installation and maintenance of computer systems, terminals, printers and other peripherals, system-wide
• Troubleshoot and resolve hardware, software, and network issues in a timely manner
• Assist with the setup, maintenance, and upgrading of library computers, equipment, and technology systems
• Support digital literacy by offering one-on-one assistance and group instruction on computers, software, and online resources
• Help maintain the library’s website, online catalog, and digital collections
• Collaborate with library staff to develop and deliver technology-based programs and workshops
• Maintain accurate records of technology inventory, maintenance, and support requests
• Research and recommend new technology solutions to improve library services
• Ensure compliance with library policies, data privacy, and security best practices
• Stay current with emerging technologies relevant to public libraries

<Qualifications>

• Associate's degree in computer science or minimum of 2 years computer training experience or equivalent combination of education, training and experience. Computer Science, or related field preferred
• Strong knowledge of computers, networks, and common software applications
• Excellent problem-solving, communication, and customer service skills
• Ability to instruct and assist people of all skill levels with technology
• Experience with library automation systems, digital resources, and web content management a plus
• Ability to work independently and as part of a team
• Flexibility to work evenings and weekends as needed

Pay: From $34,125.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Selected candidates will be required to hold a valid driver's license, successfully complete a pre-employment drug test and background check as a condition of employment

Ability to Commute:

• Gary, IN 46402 (Required)

Work Location: In person