Technology Support Analyst

Job Description

A long-established and trusted global brokerage firm is seeking a proactive and technically proficient Technology Support Analyst to strengthen operation department within a dynamic Forex and CFD environment. With over 30 years of industry presence, this firm has built a solid reputation for transparency, innovation, and client success, offering a broad range of CFD products including forex, commodities, indices, and more.

Location: Hybrid - Dubai, UAE

Responsibilities:

As a Technology Support Analyst, your broad responsibilities will include but are not limited to:

End-User & Technical Support:

• Provide Tier 1 and Tier 2 support for hardware, software, and network-related issues via phone, email, and in-person channels.

• Diagnose and resolve technical incidents and service requests in a timely and professional manner.

Cloud Infrastructure:

• Administer and maintain cloud-based servers, ensuring uptime, performance, security, and data integrity.

• Monitor system health, implement backup/recovery solutions, and perform regular audits.

VDI Support:

• Manage Virtual Desktop Infrastructure (VDI) environments including setup, deployment, updates, and troubleshooting.

• Optimize VDI performance for remote and on-site users.

Microsoft 365 Administration:

• Administer user accounts, access controls, licenses, and configurations across Microsoft 365 applications including Outlook, Teams, SharePoint, OneDrive, and Exchange.

Active Directory & User Management:

• Manage users, groups, and permissions within Active Directory.

• Implement and maintain Group Policies and directory structures to align with organizational IT policies.

VoIP Systems:

• Configure, maintain, and support VoIP phone systems and call routing tools.

• Troubleshoot phone connectivity, hardware, and network-related issues impacting voice systems.

CRM Support:

• Provide first-line support for CRM users; troubleshoot issues, perform minor configurations, and assist in user onboarding and training.

Security & Compliance:

• Support IT security initiatives by maintaining endpoint protection tools, assisting in the rollout of security policies, and ensuring system compliance with company standards.

Documentation & Knowledge Sharing:

• Create and maintain user manuals, technical documentation, troubleshooting guides, and internal knowledge base articles.

Process & System Improvement:

• Identify inefficiencies in IT support workflows and proactively recommend enhancements.

• Collaborate with internal teams to support new IT implementations and improvements.

Requirements:

• Proven experience in IT support or systems administration roles.
• Strong working knowledge of Microsoft 365, Active Directory, cloud-based environments, and VDI technologies.
• Experience with VoIP systems (e.g., 3CX, Cisco, or similar) and CRM platforms.
• Familiarity with IT security best practices and protocols.
• Excellent problem-solving and communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified, ITIL) are a plus.

What's in it for you?

Our client offers an exciting, challenging role in a collaborative, dynamic environment. The right person will find many career growth opportunities in their company, whether you want to advance your technical skills or aspire to leadership in the future.

Benefits:

• Hybrid working model.
• Registration following UAE law.
• Career development opportunities.