Technology Support and Escalations Manager

What if you could build a career where ambition meets innovation? At LPL Financial, we empower professionals to shape their success while helping clients pursue their financial goals with confidence. What if you could have access to cutting-edge resources, a collaborative environment, and the freedom to make an impact? If you're ready to take the next step, discover what’s possible with LPL Financial.

Job Overview:

This position will be responsible for leading the efforts to resolve complex client issues and partner with internal tech support and delivery/deployment teams, as well as provide operational support leadership and guidance on all service-related matters across multiple teams in a dynamic environment. This role will also actively work with senior management to plan and execute strategic problem solving and special projects while acting as a liaison between clients and engineering/operations teams to ensure timely resolution of escalated client issues. The successful candidate will have experience with large scale technology operations teams, driving continuous improvement and implementing best practices.

Responsibilities:

• Leadership: Provide direction and motivation to various teams of technical support professionals, fostering a culture of collaboration and innovation.

• Client Focus: Ensure exceptional customer service by addressing client concerns promptly and effectively, building strong relationships, and anticipating their needs.

• Problem Solving: Utilize technical expertise and problem-solving skills to troubleshoot challenging client issues and implement effective solutions.

• Project Management: Oversee key projects and escalations, allocating resources effectively and monitoring progress to achieve timelines and desired outcomes.

• Continuous Improvement: Identify opportunities for process enhancements and efficiency improvements within the organization, implementing changes as appropriate.

• Communication: Effectively communicate project statuses, risks, and updates to stakeholders at various levels of the organization including executive leadership.

• Team Collaboration: Foster cross-functional cooperation among technical support staff, developers, engineers, and other departments to facilitate seamless workflows and optimal performance.

What are we looking for?

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements:

• Bachelor's degree in Computer Science, Information Systems, or equivalent experience.

• Proven track record of successfully operating within large scale technical teams.

• Demonstrated ability to drive outcomes and inspire high-performing teams through effective communication and motivation techniques.

• Experience working in a fast-paced financial services industry preferred.

• Excellent problem-solving abilities and attention to detail.

• Strong analytical and critical thinking skills.

• Ability to prioritize tasks and collaborate effectively.

• Exceptional interpersonal and customer service skills.

• Strong written and verbal communication skills.

Preferences:

• Experience in enterprise environments working among cross-functional teams

• Technology infrastructure experience in Financial Services Environments

#LI-Hybrid

Pay Range:

$80,700-$134,500/year Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace. LPL supports over 29,000 financial advisors and the wealth-management practices of 1,100 financial institution, servicing and custodying approximately $1.9 trillion in brokerage and advisory assets on behalf of approximately 7 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

For further information about LPL, please visit www.lpl.com.

Join LPL Financial: Where Your Potential Meets Opportunity

At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation’s leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.

Why LPL?

• Innovative Environment: We foster creativity and growth, providing a supportive and responsive leadership team. Learn more about our leadership team here!

• Limitless Career Potential: Your career at LPL has no limits, only amazing potential. Learn more about our careers here!

• Unified Mission: We are one team on one mission—taking care of our advisors so they can take care of their clients. Learn more about our mission and values here!

• Impactful Work: Our size is just right for you to make a real impact. !

• Commitment to Equality: We support workplace equality and embrace diverse perspectives and backgrounds. !

• Community Focus: We care for our communities and encourage our employees to do the same. !

• Benefits and Total Rewards: Our Total Rewards package goes beyond just compensation and insurance. It includes a mix of traditional and unique benefits, perks, and resources designed to enhance your life both at work and at home. !

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.

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