Technology Support Lead

JOB DESCRIPTION

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in JP Morgan Chase's Wealth Management's Field Support team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

You will play a key role in incident management, operational governance, and program delivery, promoting a culture of accountability, risk management, and cross-functional collaboration to achieve measurable improvements in application uptime, operational efficiency, and service quality.

Job responsibilities

• Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
• Execute policies and procedures that ensure operational stability and availability
• Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
• Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
• Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud

• Proficient in observability and monitoring tools and techniques

• AWS certification required (e.g., AWS Certified Cloud Practitioner, AWS Certified Solutions Architect, or equivalent).
• Experience in developing and executing AI solutions and strategies, workflow automation, knowledge management systems, and optimizing operational processes.

• Proficiency in project management methodologies, including requirements documentation, testing, and agile tools and practices.

• Demonstrated ability to lead technology support teams and drive high-impact technology initiatives that achieve measurable business outcomes.

• Experience implementing and overseeing risk management, compliance, and control practices.

• Strong analytical, decision-making, and stakeholder management skills, with experience influencing executive-level stakeholders.
• Excellent communication skills, with the ability to articulate complex technical concepts to a variety of audiences.

Preferred qualifications, capabilities, and skills

• Working knowledge in one or more general purpose programming languages and/or automation scripting
• Practical experience with public cloud
• Experience with public cloud environments and automation scripting.
• Certification related to Generative AI (GenAI) or Agentic AI.
• Background in financial services or other highly regulated industries.
• Demonstrated ability to drive digital transformation and technology modernization initiatives.
• Familiarity with distributed systems, observability platforms, and advanced monitoring solutions.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.