Technology Support Technician

Posting Information

Department

Information Technology-SOM - 420401

Career Area

Information Technology

Posting Open Date

03/18/2026

Application Deadline

03/26/2026

Position Type

Temporary Staff (SHRA)

Position Title

Technology Support Technician

Position Number

01161081, 20075122

Vacancy ID

S027031

Full-time/Part-time

Full-Time Temporary

Hours per week

Work Schedule

Position Location

North Carolina, US

Hiring Range

$19.00 per hour

Proposed Start Date

Estimated Duration of Appointment

6 months not to exceed 11 months

Position Information

Be a Tar Heel!

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

Primary Purpose of Organizational Unit

Our mission is to improve the health and well-being of North Carolinians and others whom we serve. We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education and research.

Patient care: We promote health and provide superb clinical care while maintaining our strong tradition of reaching underserved populations and reducing health disparities across North Carolina and beyond.

Education: We prepare tomorrow`s healthcare professionals and biomedical researchers from all backgrounds by facilitating learning within innovative and integrated curricula and team-oriented interprofessional education to ensure a highly skilled workforce.

Research: We develop and support a rich array of outstanding health sciences research programs, centers and resources. We provide infrastructure and opportunities for collaboration among disciplines throughout and beyond our university to support outstanding research. We foster programs in the areas of basic, translational, mechanistic and population research.

Position Summary

This position will report to the Hub Lead. Provides service-oriented technical support and/or training to UNC School of Medicine faculty, staff, and students for a variety of hardware, software, operating systems and networks. Principal duties require working knowledge, technical aptitude and analytical skills in diagnosing and resolving customer problems either over the phone, via remote support tools, or in person. Complex troubleshooting will be performed in collaboration with internal and external technical support groups. Escalation to a Technical Support Analyst/Specialist may also be necessary. Duties also include documenting work completed and contributing to technical projects. Provide support to further and achieve the goals and priorities established by the leadership of the School of Medicine. Candidate must have excellent customer service skills and work well in a team environment.

Minimum Education and Experience Requirements

Graduation from high school and one year in the field of technology related to the position’s role.
- Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience.