Teen Services Supervisor I

JOB INFORMATION

Join the vibrant, community-minded team at Frederick County Public Libraries (FCPL)! We are seeking a creative, energetic, and visionary individual to become part of our team.

Located in Central Maryland between Washington D.C. and Baltimore, FCPL is a rapidly developing system of nine libraries and two bookmobiles. Our mission is to facilitate the public's freedom to explore, to invent, and to transform. FCPL connects people to ideas and to each other, helping to foster individual and community growth.

Exempt; full-time; 40 hours per week; varied workdays and hours within the FCPL operating schedule; full benefits; position is subject to system-wide reassignment

The Teen Services Supervisor I performs professional, supervisory, and program management work directing Teen Services operations within a branch library. The position develops and implements teen-focused services, programs, outreach initiatives, partnerships, and strategic priorities; provides specialized reference, readers' advisory, and information services; collaborates with branch and system-wide leadership to develop policies, procedures, and service models; promotes collections and services; and supports achievement of Frederick County Public Libraries' strategic goals. The position serves on the branch leadership team, represents Teen Services within the library and community, and may serve as Person-in-Charge as assigned. This position directly supervises assigned professional and paraprofessional Teen Services staff, including work assignment, training, performance monitoring, and evaluations.

Frederick County Government values the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to Frederick County Government today.

TOTAL COMPENSATION PACKAGE:
Frederick County offers an extensive compensation package to reflect how highly we value our employees. The following is what you can expect in your first year as a full-time benefited Frederick County Government employee.

• 11 days of Vacation leave with increase after 2 years of employment
• 15 days of Sick leave with unlimited annual carryover
• 11 paid holidays, plus 2 additional floating holidays (10 and 11 month employees may not receive all holidays)
• Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan). This is part of a full range of benefits including Dental, Vision, and Flexible Spending
• Employee Health Center with no or low-cost primary and urgent care
• 100% County paid 2x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit
• Participation in the Maryland State Retirement and Pension System
  • Vesting after 10 years of service
  • Additional service credit for eligible previous public service, military service, etc.
• Work/Life balance programs include: Employee Assistance Program and Employee Wellness Program
• Generous Tuition Reimbursement Program
• Other employee-paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, Lifetime Benefit with Long Term Care plan

NOTE: Benefited employees will accrue service and leave based on the FTE and/or hours worked per calendar year.

For more information, visit our benefits page on the Frederick County Government job opportunities webpage.

ESSENTIAL DUTIES AND JOB RESPONSIBILITIES

• Manage all operations of the Teen Services Department
• Assign responsibilities, direct, evaluate, train, and supervise and provide leadership to Teen Services staff
• Provide specialized reference and research service related to teens and young adults, including readers' advisory and information services
• Initiate new and original initiatives for Teen programming and services and provide leadership to staff for the same; develop, implement, and evaluate programs, outreach activities, workshops, and services that support community and patron needs
• Build relationships and partnerships with community organizations, businesses, and leaders for financial and advocacy support, outreach initiatives, volunteer engagement, and resource development
• Identify, pursue, and support grant opportunities, funding sources, partnerships, and special projects
• Develop and deliver age-appropriate programs, workshops, and training to support patron needs
• Market teen collections and services through traditional methods and social media, websites, and other digital communication platforms
• Create content for the teen section of FCPL's Website and Intranet and oversee creation of the same, including promotional materials and digital communications
• Develop, recommend, and monitor the services, policies and procedures of Teen Services working with other Teen Services Supervisors and in collaboration with the Youth Services Coordinator and other system-wide staff
• Develop strategic directions for the Teen Services Department in alignment with FCPL strategic plan and branch service priorities
• Lead or participate in system-wide planning for Teen Services or any other area as assigned, including committees, workgroups, and cross-functional initiatives
• Develop and present Teen Services training to FCPL staff and support staff development related to teen services, technology, and emerging trends
• Oversee staff development of informational brochures, book lists and other printed media and related promotional materials
• Provide reference, information, and readers advisory services to patrons of varied ages, abilities, and skill levels
• Manage departmental scheduling and statistics; compile and prepare reports, data, and other written work, records, and operational documentation
• Keep abreast and implement use of current technologies to enhance personal and branch efficiency as well as patron services
• Understand, support, and interpret departmental, FCPL and systems policies and procedures to staff and the general public
• As needed, serve as Person-in-charge
• Serve on Branch Management Team including representing interests of Teen Services
• May perform duties as a Notary Public, to include witnessing the signing of documents and verifying their authenticity.
• Actively support the values of Frederick County Public Libraries
• Represent the Library on internal and external committees and in meetings relating to teen services and youth services; participate on system-wide and branch teams
• Actively participate in local, state, and national library associations; attend seminars, workshops, and continuing education activities; maintain professional affiliations to keep abreast of current and emerging trends, innovation, technology, services, early literacy, spaces and other related areas of library planning and services
• Recruit, train, coordinate, recognize, and support volunteers assigned to Teen Services activities as operationally assigned
• Provide outreach services and represent FCPL at schools, community events, meetings, partnerships, and professional organizations
• Perform other related duties as required

QUALIFICATIONS AND REQUIREMENTS

The qualifications/requirements, knowledge/skills/abilities and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree from an accredited college or university
• Minimum of 3 years of professional or para-professional library work experience that includes 2 years in teen services
• Minimum of 1 year of experience supervising or managing staff

• Ability to obtain and maintain Library Associate certification from the Maryland State Library Agency plus willingness and ability to attend training sessions as applicable
• May require the ability to become a certified Notary for the State of Maryland within 90 days of hire
• Knowledge of the principles, practices and procedures used in a public library system
• Knowledge of marketing principles with ability to effectively apply them to a library setting
• Working knowledge of readers' interest and of books and authors, especially in teen literature
• Working knowledge of general and specialized reference materials and sources, and the most effective means to access information
• Working knowledge of social media tools and techniques, with the ability to effectively communicate in an online environment to engage customers via social media
• Knowledge of standard computer applications and devices including tablets/mobile devices, software applications and downloadable e-format materials
• Ability to effectively supervise, direct and evaluate the work of others including strong and effective training and development skills
• Ability to demonstrate effective leadership, positive attitude, flexibility, initiative and creativity in performing job duties
• Ability to effectively handle multiple priorities, assignments, and unanticipated emergencies with minimum supervision
• Ability to work effectively independent, cooperatively, and as part of a team
• Strong internal and external customer service ability including ability to exhibit patience, tact and courtesy working collaboratively in a team environment
• Ability to effectively create and analyze information, including written, statistical, and numerical data
• Ability to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Ability to create and market high-quality programming in a fast-paced, deadline-oriented environment
• Ability to effectively organize work, determine priorities, make decisions and complete assigned duties with minimal supervision
• Ability to effectively train staff and patrons in the use of technology and specialized teen resources
• Ability to effectively interpret FCPL policies and procedures to patrons, community groups and professional groups
• Ability to develop and maintain effective working relationships with customers, co-workers and the general public, including the ability to effectively build relationships and partnerships with community organizations, businesses, schools and similar entities
• Ability to demonstrate flexibility, positivity, and good judgment
• Strong and effective spoken and written (English) communication skills, including the ability to effectively represent FCPL in the community through public speaking skills

• Current Frederick County Public Library (FCPL) Employee

• While working in this position, the employee is required to frequently sit, walk, lift up to 20 pounds, reach and perform repetitive motions; and occasionally push up to 40 pounds
• While working in this position, the employee is required to constantly work indoors

ADDITIONAL INFORMATION / EXAMINATION PROCESS

• Failure to meet or maintain the minimum qualifications or additional requirements may result in disciplinary action up to and including termination
• Ability to provide own transportation to meetings/workshops and to various branch Libraries as needed
• Available for varied workdays and hours within the FCPL operating schedule

• An evaluation of training and experience
• One or more interviews
• A pre-employment fingerprint supported background investigation

Frederick County Government is committed to providing an inclusive work environment and complies with all applicable laws and regulations regarding workplace accommodation, including for individuals with disabilities. Applicants who require reasonable accommodation during the application and hiring process may contact the Talent Acquisition section of Human Resources. Inquiries about accommodations can be sent to Recruitment@FrederickCountyMD.gov

Retirement Plan:
Library employees who qualify are required by state law to participate in the Maryland State Teachers' Pension System. Refer to http://www.sra.state.md.us/

Other Library employees who qualify will participate in a defined benefit retirement plan is provided for all regular County employees. Employees are automatically enrolled in the Non-Uniformed Plan. The majority of support for the plan is provided by the County; however, employees are required to make a mandatory pre-tax contribution towards their benefit. Retirement benefits are payable at normal, early or delayed retirement. Retirement benefits are also payable upon termination and in the event of death or disability.

Health Insurance:
County employees have a choice of two medical insurance plans, an In-Network (HMO) Plan or a High Deductible medical plan with a Health Care Savings Account, to provide coverage for medical and surgical expenses, hospital and emergency care expenses, mental health expenses and prescription drugs. The County and participants share in the cost of the health insurance with the employee having the benefit of pre tax contribution deductions. Medical insurance goes into effect on the first day of active employment.

Dental Insurance:
Employees may select coverage from one of three dental plan options, ranging from a PPO plan to a dental HMO plan. Coverage includes preventive care, fillings, crowns, bridges and dentures, and the cost of dental insurance is shared by both the County and the employee. Dental insurance goes into effect on the first day of the month that follows the eligible employee’s completion of 30 days of active employment

NOTE: Employees working 75% or greater of a 35 or 40 hour position are eligible for health & dental insurance.


Flexible Spending Accounts:
The Flex Spending plan allows employees to pay health and day care expenses with pre-tax dollars. Employees may set aside part of their salary in a special account that can be used throughout the year to reimburse themselves for out-of-pocket medical expenses. The maximum contribution is $2,700 per year for Health Care Spending and $5,000 for Dependent Care Spending (work-related day care expenses). Examples of expenses that can be reimbursed for Health Care Spending include, but are not limited to: deductibles, co-payments, dental fees, chiropractors' services, and eyeglasses / contact lenses.

Life Insurance:
Employees are insurance for 2 times their annual salary in case of death plus 2 times their annual salary for accidental death. Employees do not contribute to the premiums for this coverage. A Voluntary Life Insurance Program is offered to regular County employees. The plan allows employees to purchase individually owned term life insurance for themselves, spouses and dependents.

Savings Plan - Deferred Compensation:
The County offers a Section 457 Plan. Deferred compensation plans allow participants to save for retirement in either a pre tax or post tax (Roth) investment account. Contributions are invested at the employee's direction into one or more of the variety of investment options offered by the plan. Changes may be made to the contribution levels, investment options, etc. at any time.

Educational Reimbursement Program: County employees who have successfully passed their probationary period may take up to two job-related courses per semester at any accredited educational institution. The benefit also covers the costs of job-related non-credit courses. If the employee receives a grade of at least a C, or successfully passes a non-credit course, the County reimburses the employee 75% of the costs of tuition, fees and books. If an employee doesn't remain employed with Frederick County Government for two years after a class is taken, the benefit needs to be reimbursed to FCG.