Telco Support Tier II Analyst

Telco Support Tier II Analyst - Dallas, TX (onsite)

Salary Range: Hourly position $28-$30/hour, DOE.

Status: Full Time, Non-exempt

Location: On-site at the Dallas Service Center (this role is not hybrid or remote)

About the Company:
Ensign Services, Inc. (“ESI”) is a subsidiary of The Ensign Group, Inc. whose affiliated entities are considered national leaders in the fast-growing post-acute care industry. ESI provides service and support to over 378 facilities in the long-term care continuum that employ over 55,000 employees.

ESI is known as the “Service Center” and provides the facilities and leaders it serves with “back-office” support in areas such as accounting, construction, compliance, human resources, information technology, learning and development, legal and risk management and recruiting. This structure allows the onsite leaders and caregivers to focus on day-to-day care and operational issues in their individual operations. What sets ESI apart from other companies is the quality of our most valuable resource - our people.

We take our core values of Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership (“CAPLICO”) seriously. We want an individual in this role who will demonstrate these values through actions and words.

About the Opportunity

The Telco Support Tier II Analyst purpose of this position is to install, operate, program and maintain hardware and software for a variety of telecommunications systems.

Job Duties and Responsibilities include:

Support and maintain all telco MAC, provider outages and coordinate technical dispatches for any affiliated sites.
Assume the responsibility of and accountability for the job duties of the Telco Helpdesk/Support Analyst.
Support phone and telecommunications issues within the organization and various vendors.
Measure the traffic that comes across the organization’s network and the costs associated with this traffic.
Monitors the network and works to improve stability and availability while enhancing security features.
Perform work as scheduled and instructed by the Director of Telecommunications.
Develop and maintain a good working rapport with inter-department personnel, as well as other departments within the organization.
Answer inbound calls from a queue to open support tickets and troubleshoot reported service and phone issues.
Other related duties and responsibilities that may become necessary to ensure that the needs of the organization are met.

Qualifications:

3+ years of telecommunications experience, required.
Avaya PBX experience – at least 1+ years a plus
Ability to properly analyze telecommunications networks, specifically with regard to voice and data communications.
Demonstrate skill in telecommunication network design and Telco.
Technical and managerial skills to monitor and control communications systems performance.
Customer service and performance driven.
Ability to work effectively with team members of all levels.
25% travel is required.

Additional Information

Salary Range: Hourly position $28-$30/hour, DOE.
Status: Full Time, Non-exempt
Location: On-site at the Dallas Service Center (this role is not hybrid or remote)
Pre‑employment criminal background screening required.

What We Offer
We are committed to providing a competitive benefits and compensation package which includes medical/dental/vision coverage, company-provided life insurance, 401(k) with company match, and sick/vacation plans. Additionally, enjoy access to our fully equipped onsite gym (San Juan Capistrano office location). We also believe in supporting our employee’s professional growth and development through our Learning Management System as well as training sessions and seminars. Take a look at these benefits (and more!) at www.ensignbenefits.com

Ensign Services, Inc., is an Equal Opportunity Employer.

Job ID 1366

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