Tele Calling Executive,

Job Profile: Air Ticketing Telecalling Staff

Job Title:

Air Ticketing Telecaller / Travel Consultant (Telecalling)

Job Summary:

The Air Ticketing Telecalling Staff is responsible for handling inbound and outbound calls related to flight bookings, cancellations, rescheduling, and other travel-related inquiries. They must provide excellent customer service while assisting customers in booking domestic and international flights, ensuring all details are accurate and up to date.

Key Responsibilities:

• Make and receive calls to potential and existing customers regarding flight inquiries.
• Provide information about domestic and international flight options, fares, availability, and schedules.
• Process bookings, rebookings, cancellations, and refunds.
• Upsell travel-related services (meals, seat selection, baggage, insurance).
• Maintain accurate records of customer interactions and transactions.
• Ensure high levels of customer satisfaction by resolving issues promptly and professionally.
• Follow up with clients for payment, ticket delivery, or confirmation.
• Coordinate with airlines for special requests and changes.
• Achieve assigned targets for sales or customer engagement.

Required Skills:

• Excellent communication skills (Hindi, language).
• Strong customer service and persuasion skills.
• Basic computer proficiency (MS Office, email,).
• Ability to work under pressure and meet targets.

Educational Qualifications:

• Minimum: 12th Pass (Higher Secondary); Graduate preferred.

Experience:

• 0–2 years of experience in telecalling, customer support, or air ticketing.
• Freshers with good communication and interest in travel are also encouraged to apply.

Work Environment:

• Office-based job; may involve shifts, especially during peak travel seasons.
• Coordination with the travel desk or reservations team

Job Type: Full-time

Pay: ₹10,000.00 - ₹25,000.00 per month

Language:

• Hindi (Required)
• English (Preferred)

Work Location: On the road