Tele Sales Executive

Role Overview

The tele sales executive’s main role is to maximize the sales revenue from an existing base of customers, whilst at the same time generating new revenue from potential customers. Overall working to achieve and reach sales target and revenue and increase customer awareness about the brand in the market.

Key Responsibilities

· Call a database of customers provided and or identifying prospective customers

· Make outbound calls to potential clients, explain about the products and generate leads

· Maintain call records and follow-up schedules

· Create a portfolio of prospect customer database, identify needs and communicate to relevant departments

· Identifies business opportunities, assesses customer needs, and matches these with our products to acquire new business.

· Ensure customer retention is maintained by regular calls, informing customers about new collections, solving issues of customers, cross selling and using different methods to improve customer satisfaction, experience and loyalty.

· Develop and implement an effective approach to collect and identify other competitor’s clients name and information on regular basis.

· Sending quotations and proposals to clients and following up on new prospects business or contract closure on a regular basis.

· Establish customer agreements and ensure that pricing guidelines and discounts are always applied and profitability targets for customers are met.

· Ensure that customer prices are reviewed on regular basis and whenever any discrepancy arises between actual and promised volumes, a re-negotiation takes place.

· Send out sales and marketing emails and communicate campaigns.

· Achieve revenue, volumes and new business opportunities

· Provide Daily, Weekly & Monthly Sales Activity reports and / or other report requested by the management on a timely manner.

· Reporting on any Market Trends and present activities changes within the competitor business.

· Follow up payment collections from credit default customers.

· Facilitate coordination with all departments for any customer related issues and ensure timely resolution to customer issues or problems and enhance customer satisfaction / Experience.

· Record customer complaints, coordinate with concerned departments to solve the issue ASAP.

Startup Expectations (Very Important)

· Willing to work around the clock to cater to customer needs and increase revenues

· Build a good rapport with customers and follow through regularly

· Think out of the box and solve customer problems on priority

Qualifications & Experience

· Bachelor’s Degree or equivalent experience/qualification

· 1 - 2 years’ experience in Sales

· Ability to communicate well and fluently in English and Arabic

Job Types: Full-time, Permanent

Application Question(s):

• Do you hold a valid work permit in Kuwait under article 18 (transferable)?
• Are you female? (Note: This job is for female clothing line which requires female candidates only)
• Do you speak Arabic Fluently?