Telecaller

Job Title: Tele caller (Medical Center)

Experience Required: 2–5 Years (UAE Experience in a Medical Center)
Location: Sharjah
Salary: Based on Experience

Key Responsibilities:

• Handle inbound and outbound calls related to patient appointments and inquiries.
• Provide accurate information about doctors, services, and available treatments.
• Schedule, confirm, and follow up on appointments.
• Maintain patient records and update the database accurately.
• Coordinate with doctors, nurses, and reception staff to ensure smooth operations.
• Handle patient feedback, complaints, and escalate issues to the concerned department.
• Promote medical center services through outbound calling and follow-ups.
• Meet daily and monthly call targets as assigned.

Requirements:

• Minimum 2–5 years of experience as a Telecaller or Customer Service Executive in a UAE medical center or clinic.
• Excellent communication skills in English (Arabic/Hindi/Malayalam preferred).
• Strong knowledge of medical center procedures, insurance coordination, and patient handling.
• Good computer skills (MS Office, CRM systems).
• Pleasant personality with a patient-friendly attitude.
• Ability to work under pressure and handle multiple tasks efficiently.

Job Type: Full-time

Pay: AED2,500.00 - AED4,500.00 per month