Qureos

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Call Centre Coordinator (Only arabic candidates)

JOB_REQUIREMENTS

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Employment Type

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Company Location

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Salary

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Email your CV at behhr@barraquer.ae and careers@barraquer.ae

Please mention the subject line: Call Centre

Primary Job Responsibilities will be: -

  • Manage inbound and outbound calls efficiently and professionally.
  • Coordinate with doctors to manage clinic schedules, including walk-ins and emergency slots.
  • Follow communication scripts and hospital protocols for different scenarios.
  • Ensure calls are answered promptly—typically within three rings—with clear voice modulation and polite tone.
  • Book, confirm, reschedule, or cancel patient appointments according to hospital guidelines.
  • Remind patients of upcoming appointments and follow up on no-shows.
  • Provide accurate information about hospital services, doctors, insurance coverage, and packages.
  • Perform all related duties as assigned by Team Leader - Call Centre.

Job Type: Full-time

Experience:

  • Hospital: 2 years (Required)
  • Call Centre: 2 years (Required)

Language:

  • Arabic (Required)

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