Telecom Analyst

Key Responsibilities :

• Wireline/Fixed Inventory Management

• Build and maintain accurate telecom inventory using invoices, vendor reports, CSR details, and service documentation.
• Validate inventory records and identify mismatches or optimization opportunities.

• 
  MACD Processing

• Work on Moves, Adds, Changes, and Disconnects (MACD) orders for fixed/wireline services.
• Track order status, coordinate with vendors, and ensure timely completion.
• Update inventory and records post-MACD execution.
• Vendor & Client Management

• Communicate with telecom carriers and escalate issues when required.
• Manage client queries, provide updates, and support resolution of service or billing discrepancies.

• 
  Added Advantage - Audits & Optimization

• Perform service-level and cost-level reconciliations across invoices, contracts, and inventory.
• Maintain supporting documentation for audit trails.
• Analyze telecom usage reporting and develop recommendations for clients to optimize their telecom spend
• Prepare and maintain Excel-based trackers, dashboards, and optimization summaries.

• Financial analysis knowledge
• Excellent English to enable customer communication (Written and Verbal)
• Ability to handle any customer interaction professional and with a service-oriented attitude
• Reliable and precise work style, even under time pressure
• Excel / PowerPoint Skills. Experience with Power Query and data automation utilities a plus.
• Experience in software / hardware or telecom industry is a plus