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Telecom Analyst

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Role : Telecom Analyst
Experience : 3 Years
Location : Remote


Key Responsibilities :


  • Wireline/Fixed Inventory Management
  • Build and maintain accurate telecom inventory using invoices, vendor reports, CSR details, and service documentation.
  • Validate inventory records and identify mismatches or optimization opportunities.

  • MACD Processing
  • Work on Moves, Adds, Changes, and Disconnects (MACD) orders for fixed/wireline services.
  • Track order status, coordinate with vendors, and ensure timely completion.
  • Update inventory and records post-MACD execution.
  • Vendor & Client Management
  • Communicate with telecom carriers and escalate issues when required.
  • Manage client queries, provide updates, and support resolution of service or billing discrepancies.

  • Added Advantage - Audits & Optimization
  • Perform service-level and cost-level reconciliations across invoices, contracts, and inventory.
  • Maintain supporting documentation for audit trails.
  • Analyze telecom usage reporting and develop recommendations for clients to optimize their telecom spend
  • Prepare and maintain Excel-based trackers, dashboards, and optimization summaries.
Requirements:
  • Financial analysis knowledge
  • Excellent English to enable customer communication (Written and Verbal)
  • Ability to handle any customer interaction professional and with a service-oriented attitude
  • Reliable and precise work style, even under time pressure
  • Excel / PowerPoint Skills. Experience with Power Query and data automation utilities a plus.
  • Experience in software / hardware or telecom industry is a plus

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