Telecom Analyst - TA 25-33004

Job Title: Telecom Analyst (Telecommunications)

Location: Minneapolis, MN

Hybrid (90% Onsite / 10% Remote)
Duration: 6 Months (Contract-to-Hire)

Position Overview

The Systems Analyst (Telecommunications) will support, manage, and enhance telephony and call-processing systems within a dynamic enterprise environment. This role involves handling incidents, coordinating with vendors, participating in planning activities, and assisting with system migrations. The ideal candidate has strong PBX experience, vendor management skills, and the ability to work both collaboratively and independently.

Key Responsibilities

• Handle incidents and service requests associated with telephony services and call-processing systems

• Escalate complex issues to telephony vendors and track resolutions

• Participate in planning meetings related to telephony initiatives and gather relevant requirements

• Provide guidance on vendor contracts related to telephony support

• Assist with planning and executing migrations to new telephony and call-processing platforms

Required Skills & Experience

• 5+ years of experience supporting traditional on-premises PBX systems

• 5+ years of experience managing relationships and escalations with support vendors

• 5+ years of experience gathering requirements for telephony-related initiatives

• Ability to work both independently and as part of a team

• Must currently reside in Minnesota

For more details reach at resumes@navitassols.com